Church Etiquette For Parking Lots

 
Traffic flow can greatly influence how a ministry functions. Here are four keys to developing a parking lot plan to ensure a safe, timely and engaging welcome.

 

At an earlier point in my life I was on staff at a large church that at the time held 5 services on a Sunday. Three in the morning and two at night.

Particularly in the morning we had huge traffic flow issues.  If the first or second service went over in time by more than 5 minutes our parking lot would literally fall apart.

For that season our parking lot dictated a lot of our ministry, most notably the time element of ministry.

As I look back we did a number of good things to help minimize the problem, but it wasn’t until we expanded our sanctuary and parking area that we could really relax and not feel pressured to push people out right after the service was done.  I am sure this took a toll on the amount and quality of fellowship that normally occurred before and after the service.

Note that traffic flow and parking does not just impact a large church, but a church of any size.  How it is handled at every church leads to many perceptions that people form.

Why does parking and traffic flow matter?

When I visit different churches as I do 30 or so times a year, my first impression after seeing what the facility looks like is the parking lot and traffic lanes.

I usually have an immediate insight into a number of things about the church and its ministry based on what I see.  If the parking lot is full, I begin looking for clues as to how to navigate to find a spot to park.  If the lot is empty or sparsely filled I wonder if I am in the right place, or if the person that invited me inflated the number of people that attend on a given weekend.

Now I am going to make a bold statement.

Every church should have at least one parking attendant and yes they should be wearing a safety vest.

Why would I make such a statement?

Surveys say that the average church on a Sunday morning has 186 people in attendance. Additionally, 50 percent of church goers attend a church that falls in to the top 10 percent of churches based on size.

Another way of saying the previous statement is that ½ of all church goers attend a church that has attendance of 350 people or greater.

Using the figure of 2.5 people per car, that means that the average church has 75 cars in its parking lot on a Sunday morning.  That translates into 75 times parking attendants can share a smile, a warm welcome as well as help and instruction every week. For the top 10 percent of churches where ½ of all church attenders go, that first impression number is obviously a lot larger.

What does a well-trained parking lot attendant (or as I like to say, “parking greeter”) do?

  • 1. Depending on the size of the parking lot and number of parking greeters they are directing traffic. The goal is to keep traffic flowing, moving.
  • 2. A parking greeter helps keep the lot picked up and clean of debris. As traffic flow usually becomes an issue just before or just following the service a parking greeter has sometime before the people start arriving to canvass the parking lot and grounds and pick up litter blown in or left behind.
  • 3. Parking greeters provide a feeling of and actual safety and security.  I recommend that a parking greeter or two should remain present in the parking lot the entire morning.  This will ward off any opportunistic thief that might look for the easy score of the contents of an unlocked car.  It also wards off vandalism attempts and mischief of any kind.
  • 4. I believe that the most important reason that parking greeters are there is to do just that. Smile and greet people.  What an opportunity to make a first great impression on a guest.  Immediately upon arrival they are greeted and have connected with someone who can answer some basic questions that they may have.

Some additional things on parking and traffic flow.

If you are geographically located in the north, you should provide valet parking for those who need extra help and care during those months when the parking lot is covered in snow and ice.  I know a church where the Elders and Deacons run the valet service.  They view Valet parking as a way to connect and to keep watch on the elder community.  If they do not see someone on Sunday morning an Elder will give them a call just to make sure they are doing okay.

I have been at churches that have the Disney style golf carts that pick up people at or near where they park. I have also been to churches who’s parking lot only holds a handful of cars so most parking must take place on the street.

I contend that no matter the size of your church, you need a ministry of active and vibrant parking greeters.

 

What is Good Design and How Does It Impact Your Church Facility?

Take a new look at your facility and apply some creative design ideas to raise both the form and the function of your building.

 

What is good design and how does it impact your church facility?

We live in what I have heard Daniel Pink describe as the dawn of the conceptual age.

As we moved long ago from an agrarian society to an industrial society to an information society, we are now making the transition to a conceptual society.

Pink in his decade old book A whole new mind talks about this transition subtitling it Why right-brainers will rule the future.

As most know the brain is dived in to two hemispheres and in generalities the left side is our logical side with the right side being our creative side.  Breaking this down a bit more, the left side thinking grasps details. Things like logic, sequence and analysis take place there. The right side takes care of our thinking related to the big picture it synthesis information, controls our emotions and gives us the big picture.

Pink outlines reasons for the rise of the right brain and its importance in the “conceptual age”. Part of what he argues is for the importance of design.

Design, at its core is our ability to create our environment in new ways that serve our needs and give meaning to our lives.

Paola Antionelli design curator at the New York Museum of Modern Art in her TED talk, Treat Design As Artstates that her view of heaven as satisfied curiosity.  She has also been quoted regarding design, “good design is a renaissance attitude that combines technology, cognitive science, human need and beauty to produce something that the world did not know it was missing” I would add that good designers have the ability to synthesize current needs, issues and culture.

Good design will create something that never existed or it will have people interact and have a new behavior with it.  BMW’s Chris Bangle states: “we don’t make cars, we make moving works of art that express drivers love of quality”.  A car is not new, but Bangle sees design as providing a new way for people to interact and experience a car.  Design dives into our emotional response to an object or what is around us.

The Tabernacle was a good example of God’s design and laid out in detail in the book of exodus. It provides us with some insight into design:

1) The tabernacle was first and foremost a very functional facility.  
The tabernacle was designed to be used, each of the Tabernacle had materials used based on function and purpose. It also solved the problem of a holy God dwelling in the midst of a sinful people.

2) It displayed wealth and beauty.  
The Tabernacle was a work of art.

It was inspiring and directed people’s thoughts and emotions to connect with God.

3) The building of it involved all of the people.
Designed for use by all people. It was also build by the very skilled craftsman who would worship there.

4) It reveals the character of God. 
The excellence of the tabernacle, both in its materials and its workmanship, is a reflection of God.

5) While composed of various elements, it displays the unity of all, in design, function, and purpose.
The design was complete, it was a sum of parts that all came together to produce a hole that was greater than the sum.

Through the Tabernacle God reveals that design is not just about objects, art, function or beauty.  It is about all of them with an emphasis on the behavior that these elements produced.

In today’s contemporary church I see a lot of emphasis on stage design.

Stage design being band layout, sets, projection or video elements and lighting.  A large number of new churches that have been built in the last decade or are under construction are what I would call the black box sanctuary.

If you have been to a production at a black box theater you know exactly what I am referring to.

Black stage walls black ceiling black covering on the stage floor. Black box is great because you can create an infinite number of “looks” by using set pieces. A good set designer can take this “blank canvas” and turn it into whatever scene or look the designer desires.

For some churches stage design is visited every week and different elements are used to give a new or different look every Sunday.

Others do thematic stage design that is built around the current message series that is going on. Some do 4 sets a year, generally built around the four seasons in nature.

Not all churches are black boxes and thus have elements that already exist and need to either be covered or designed into the new look.  www.churchstagedesignideas.com is a great place to get ideas and to learn about design techniques.

Design not only applies to the stage in the sanctuary it applies to the entire facility.  From traffic flow in the parking lot, the signage that directs you into the building to the artwork on the walls.  Design applies to almost every element.

The late Steve Jobs said “Design is not just what is looks like and feels like, design is how it works” I believe that good design also grabs our emotions and drives our behavior in how we interact with it.

Take a new look at your facility and apply some creative design ideas to raise both the form and the function of your building. After all, Design, at its core is our ability to create our environment in new ways that serve our needs and give meaning to our lives.

 

5 Ways to Instill A Call to Ownership in Your Church Facility

It really is great when people take ownership of your church, they take initiative and responsibility. They take notice and treat things better. After all isn’t that why we say, “treat it like your own” if you are using or borrowing something?

 

Who owns the church building? Maybe the better question is who paid for the church building?  A pastor that I used to work for always loved to hear people refer to the church as “my church”.  So rather than say “at Community church this is going on”, He liked to hear people say’ “at my church this is going on” For him it was affirming that people had taken ownership, it showed that a person closely identified with the church.

It really is great when people take ownership, they treat things better. After all isn’t that why we say, “treat it like your own” if you are using or borrowing something?

Ownership is great, but how can you foster it?

1.) Reminder Notes

In a classy way give people a call to action.

For example, you could put a nice looking table top in the bathroom that says, “As we all are the church, please help in keeping it clean.  After you have wiped your hands please use that same paper towel to wipe down the counter.”

You could put similar cards in the kitchen and coffee areas.  The key is to keep it a positive call to action.  Avoid the shaming, nagging signs like “your mother doesn’t work here, clean up after yourself”.

2.) Example

When I was in college I had a cool opportunity to be in a group that met with a billionaire in our town.

We were walking downtown taking a tour of some of his properties.  As we were walking, without missing a second of conversation, the billionaire bent down a picked up an empty cup sitting on the side walk.  He then carried that cup to the next stop at one of his properties and threw it in the trash.

The rest of that day –  all of us college students were picking up anything that was on the ground that even resembled trash.

He, the Billionaire – on many levels – set an example.

a) He was humble, not above the task of picking up garbage.

b) He showed he cared about what the city looked like.

c) He took ownership of keeping HIS city clean by picking up the cup and carrying it until he found a proper means of disposal..

People follow leaders.  What kind of example are you as a leader setting for your congregation?

3.) Proclamation

I am not a big fan of making a lot of announcements during a service, but occasionally it is good to give people a reminder of what, as a church, you think is important.

Again make sure you keep it positive and simple.

For example, “One of our core values is excellence unto the Lord, you can help us accomplish excellence in the presentation of our facility by making sure you pick up the cups and papers around you and dispose of them in the containers in the lobby. Doing this ensures that the next service can walk into a clean sanctuary just as you did this morning.”

4.) Stewardship

What we value we generally make happen.  If you value stewardship it would be good to remind people in your annual report about how we as a church must be a good steward of the facility that we have be given the privilege of caring for.  Following the reminder, it would be a great time to ask people to volunteer to clean the parking lot, care for the landscaping, paint or do anything that needs to be done to help beautify the facility.

5.) Call to action

Most pastors are good at putting a call to action at the end of their sermon. It would be wise to also occasionally include a call to ownership.

It might be a call for people to represent their church in a positive manner by living a God honoring life.  It might be a call to take ownership of the homeless problem in your city.  It could be a specific call like caring for the facility that we as the church are all responsible for.

Once people take ownership, they take responsibility.  Go and remind people who the church is and who the owners are.

Worship Leader vs. Tech Director

 
I have been in sound checks and rehearsals where the tension in the air was so tight that it was palpable.

 

Worship Leader Vs Tech Director.  Who leads who?

At a Leadership seminar I attended, Bill Hybels was talking about what he calls his 360 Leadership idea.

In a nutshell, you lead down, lateral, up and you lead yourself.  Hybels expanded on the lateral leadership part by talking about how, at many church seminars, big churches assume more self importance. They would come in and talk down to small churches, thus alienating them.  The relationship is a lateral one and should be treated that way, it is Pastor to Pastor, Leader to Leader.

The Sunday morning relationship between musician and tech can sometime get a little, shall we say, heated.

I have been in sound checks and rehearsals where the tension in the air was so tight that it was palpable.  When this happens, it is often the case where the worship leader has “taken control” and everybody must listen to him and follow him or else.

This dictatorship style leading can work well in crisis situations like fighting a fire or engaging in warfare combat, where there is no time or place for niceties or questions.

Sunday mornings should not be like this.

There is also the case where the sound tech is so rude and controlling that musicians will live with a terrible monitor mix, just because they are afraid the sound tech is going to fly off the handle and yell at them if they ask for a change.

Sunday mornings should not be like this.

What is needed is lateral leadership.

My interpretation of lateral leadership is where both the worship leader and the production team look to influence, help and serve each other.

For this to take place these 6 key things must be in place.

1) Respect.
If there is not respect between the worship leader and production team someone must leave or radical change needs to take place for this relationship to work.  I have been around too many ministries where there is the tech click and the musician click and they are both at constant odds with each other.  They talk behind each other back, complain among themselves about the “other guys” and keep walls up so communication is stifled.  For a team to function well and exhibit lateral leadership there has to be mutual respect.

2) Listen first.
Everybody has opinions and that is great, share your opinion, but as a rule not before the other person has shared their idea or opinion.  When we are extremely excited about something it is hard not to blurt it out.  It is also hard to really listen to the other person as you just want to spit out your idea.  You need to listen, really listen to the other person before you speak.  Really listening means that you are seeking to understand the person not just hear them

3) Extend trust/be vulnerable.
Give the other person the benefit out the doubt and be willing to share how you are feeling about things.  Until you decide to trust the other person and to be vulnerable, chances are they will also not be vulnerable or trusting of you.  Without trust there is no real relationship.

4) Create a safe space.

Be proactive about creating a space where opinions and ideas can openly be expressed.  Never put down a person. Never dismiss their idea in a way that makes them embarrassed for bringing it up or belittled by your response to it.  For the worship team and production team all ideas and opinions should be validated and encouraged.

5) Do not move on without consensus.
You might have to say something like, “George, I know you don’t necessarily agree with me on this, but can we move forward and can you do it with 100 percent effort? I know that it is not easy, and I appreciate you doing this for the sake of the team” Note, if the consensus required is always to get people to agree and jump in on your ideas, you are really operating under a dictatorship.

It may be guised as a collaborative group, but if you have conditioned everyone to be yes-men and women, or you are always convincing (manipulating) others to get your way, face it, you’re being a dictator.  Maybe a nice one and a crafty one, but still a dictator.

6) Understand Each other. 
Previously I have written articles on this.  “What Techs really want from a worship leader?” and What does a worship leader really want from a sound Tech.  I recommend that Techs and Musicians read both of them.  In Stephen Covey’s book on The 7 Habits, Habit 5 states, “Seek first to understand, then to be understood. Learn what “the other” guys really want or need, before you push yours.

Lateral leadership really boils down to serving, supporting and encouraging each other.

This article probably should have been titled “The service between a worship leader and a tech director” instead of “Worship Leader Vs Tech Director, who leads?”

 

When Scents Make Sense For Church

What does your church smell like? Is it a pleasing aroma? Research shows that a visitor will be able to recall the scent from your service far longer than the look of the building.

I am headed to a local Hotel/Convention center for a business gathering in about an hour.  As I visualize what ballroom we will be meeting I also can almost smell what the room will smell like.

Now this really is reverse scent marketing.  In scent marketing you would be somewhere and a comforting or familiar scent will cause you to have an emotional response.  It’s like the friend of mine who told me that every time he smells pipe tobacco, he is carried back to great memories of sitting on his Grandpa’s front porch.

The hotel I am heading to has made a conscious effort to create a “brand” scent.  This is designed so that the minute you walk into the doors of that hotel brand, anywhere in the world, you will recognize the smell and in theory, be comforted or welcomed by it.

Believe it or not scent marketing is big business.  Retailers have discovered that to motivate customers they need to engage in multi-sensory marketing with scent being a very important ingredient.

In reality, the church has been one of the places where scent marketing has been used for years.  In a lot of traditions incense is used.  The most notable use is by the Catholic church.  On a forum I was reading the following question was asked:

“I can be ten feet away from the doors of any Catholic church and all my life they have all had the same distinctive smell. There is nothing bad about the smell at all. In fact, it is the most comforting smell that I can think of. It is so universal that I don’t think it has anything to do with certain churches using incense at certain times, although I guess I could be wrong in that. Could it have something to do with the holy water at the entrances? Seriously. I have been to many different churches, some more orthodox than others, and this is the one and only consistent thing I notice. Does anyone else notice this or have an explanation?”

The most common answer in the forum was the Eucharist (the bread and wine).  Whether it is that or the candles or the incense is not important to me.  What is intriguing is that for the Catholic church this scent is almost universal, in the old and the modern churches.

 

Have you ever come back from vacation opened the door to you house and immediately recognized the smell? I remember the smell of the church I attended as a child. Every time I eat spaghetti I think back to that small church and how it always seemed that there was always a spaghetti dinner being served there.

What does your church smell like?  Is it a pleasing aroma?

The church I currently attend grinds its own beans and brews the best smelling coffee around.  On Sunday morning when I arrive I love being invited in by such a rich aroma.  I have had the experience a couple of times where I met someone at a coffee shop and the smell of the brewing coffee brought me mentally back to church.

On one of those occasions, what also came to memory was the previous Sunday’s sermon. During the conversation with the person I wound some of what I had learned on Sunday into that conversation.  Did the aroma help bring that information to front of mind?  Personally, I believe the Holy spirit uses all sorts of clues, external (physical) and internal to trigger thoughts in us that lead to action.

I want to be very clear here, I am not advocating using scent for manipulation.  In fact, studies show that if the scent doesn’t fit the experience it leads the brain to confusion.  That study also pointed out that people can recall scents with 65 percent accuracy after a year.  Whereas people can recall visuals with a 50 percent accuracy after 3 months.

So, a visitor will be able to recall the scent from your service far longer than the look of the building – including the super cool set with LED tape that you have on stage.

My closing thought is what should church smell like?  Coffee, Spaghetti, the Eucharist?  I suggest it should smell like you as a church want it to smell.

It really should be part of your DNA.  Final note, if you church smells musty and old, or has a foul odor, find the problem and fix it.  Then you may want to look into a scent delivery system.

 

Discerning The Reasons for A Building Project

Generally, a building project is birthed out of growth that is happening in the ministry. However, that excitement can lead to a desire to rush the process and, perhaps, a failure to take necessary time to ensure these three important things are covered.

EMBARKING ON a building project should be an exciting time in the life of a church.

Generally, a building project is birthed out of growth that is happening in the ministry. However, that excitement can lead to a desire to rush the process and, perhaps, a failure to take necessary time to ensure these three important things are covered.

Understand the Why

Growth may seem like it’s “the why” to a building project, but it’s possible it might just be “the why” for something else. For example, a crowded worship space could be “the why” for adding an additional service; a bursting youth ministry could be “the why” for repurposing and renovating some existing space; and a full parking lot could be “the why” for adjusting service times and programs so crunch-time does not come all at once.

When consulting with church leadership who are looking at a building project one of the first questions I always ask is, “What is the unique thing that God has for this church, at this time, in this location to accomplish?” You would be surprised at how many times I get blank stares or awkward silence from the group who I’m meeting with. Sometimes I will get a quick reply that is something like, “To reach the lost, of course! “ I follow up by asking them to define “the lost” in more concrete terms to get them to state who they are trying to reach. Again, often I get vague answers like, “Everyone!”

My goal in asking these questions is to try to understand the DNA of the church. What is their unique calling that God has placed on their fellowship? To me that is “the real why.” From that conversation and answer, we can then start to put a framework around what type of building would support their calling.

For example, for a church who is called to feed and care for the homeless, hungry and hurting in their neighborhood, a commercial kitchen might be one of the most important things that they need. Whereas a workout area and gym, probably would not make it to the top of the list. Another question I like to ask is, “Are these needs being met elsewhere by someone in the community?”

Again, if your calling is to help the homeless and there is a soup kitchen a few blocks away, does it make sense to build so that you can start another one? Find a unique need that you can specifically meet, and partner with the other ministries that are serving the same population. I’m familiar with a church that embarked on a building project to install a commercial kitchen.

Why? So that members could hold wedding and other receptions at the church. I don’t think there is anything wrong with that. However, this church had recently funded and launched a ministry — just down the road — that housed a hospital grade kitchen that could be used for events. My question to them is why not get a “shuttle vehicle” with racks for the food to be brought from the ministry center, one block away, to cater events that are taking place in the churches existing conference space?

The shuttle vehicle, while a bit of an inconvenience, would cost $20,000 -$30,000 vs the $2,000,000-plus to build the kitchen facility. Again, I am not saying that what the church was doing was wrong. I just want them to fully understand the purpose for taking on a building project. An additional question that I will usually ask is, “Will the building you are proposing meet the needs of the community? “ I know a church that put in a beautiful park — with ball fields and a playground — because the nearest park was miles away, and their calling was to reach those within walking distance of their facility.

They used prime (read expensive) real estate to better their community, rather than building something for direct use by their church members. The bottom line for me is always fully understand “the why” of a building project and how it fits into the unique DNA and purpose of a church. Who are the Players Often in the rush to get a building project going, key players are left out. This might be staff or ministry leaders who are kept out of the project. It could be local city officials and authorities who could be of valuable help as the church tries to get the proper zoning and permits to take on a project. The members of the church themselves sometimes are left out.

The senior pastor has a vision, so he just plows forward figuring people will get on board. Members that have specific knowledge and could be very helpful in the building process are overlooked. Many times, the bank or another financing agency is not consulted until the process is too far down the road. The church leadership can then be put in the embarrassing situation of not counting the costs before getting started, bringing the process to a halt. Too often, key contractors are not brought on board early enough. Things like budgets for acoustics, and audio visual and lighting are either left out, or are woefully inadequate to meet the needs. It seems like the neighbors, those who live around the church building, are always forgotten.

Rather than consult and get valuable input and buy-in from those around the building, many churches plow ahead without giving consideration to what impact an addition or new building will on those who live right there. Getting the right people onboard right away — and building consensus — is one of the most important aspects of a building project.

How Do We Start?

I always recommend that the church partner with an architect or design/build firm to do what I call a, “phase 1 project overview.”

The phase one process should involve: 
1. A needs assessment
2. A programming/discovery meeting with ministry teams.
3. A feasibility study and code review (a quick look at the site and local zoning and construction laws) Can we build at this location?
4. Floorplan layout and site plan showing where the building fits into the site and a general layout of the building.
5. Rendering, 3D sketches or model that show the exterior elevation of the building.
6. Budget estimate for the entire project.
7. Proposed building schedule With this information, a church has an idea of cost, timeframe and scope of the project, along with some rendering perspectives of the proposed building for people to see what is being proposed.

A phase 1 is an investment (usually $10,000 to $30,000), but well worth it. Additionally, this needs to be done if the project moves forward. So, by doing phase 1 upfront you are not spending additional dollars. You are, however, potentially saving yourself from getting pretty far down the road and discovering something that could stop or delay your project. It’s painful to find out after you have construction documents underway that the site is not buildable, or that the project is going to cost way more than you anticipated. Invest up front and save yourself the grief. In Short Understand why you want to build.

Get the right people involved in your process. Take the time, resources and money to do the upfront work of ensuring you can accomplish what you believe God has called you to build.

Facility = Function and Feeling

The combination of physical elements and the emotions one experiences from their surroundings can shape the the comfort level from beginning to end.

When you enter a church, or for that matter any building, you’ll have a visceral reaction to the entirety of the facility

You will have an emotional response as well as a physical response to the space.

An emotional response maybe to the pleasing colors in the space.

A physical response maybe the goose bumps that cover your arms from the super chilled air.  Both of these responses are natural and also important.

I have previously written about the power of scent in a space.  I have also written about traffic patterns in a facility these are both very important things that influence how you react and interact with the facility.

To clarify my word usage I will use feelings for emotion and functional for physical.

Currently, I am attending a startup church. We are less than a year old and have been blessed to move into our own building.

We were meeting at a local college in a room that had a real cool vibe.  The space we were in was a recital hall that seated 300 people. It had lots of wood and warm finishes.

The new to us space was built in 2005, seats 400, and feels a little sterile.

Thankfully, the Lead Pastor and Worship Leader have an eye for design.  A new color scheme was immediately implemented with more changes yet to come.

The simple changing of the color gave the room an incredibly different feel.

Additionally, we will be adding wall wash led lights and a backdrop to the stage. In this case the functional act of painting created a contemporary look and a feeling of warmth.

On our first Sunday in the space we noticed that the room heated up rather quickly. This was in part due to the fact that the space came with all conventional house and stage lights (basically mini heaters)—with all the lights cooking we jumped 5 degrees very fast.

If the rise in temperature had been slow, many would not have noticed, as humans adapt to slow incremental temperature change very easily.  However, we humans do not adjust well to rapid changes in temperature.  Think about the last time when it was cold and you dashed to your car from a warm building.

We also discovered on that first Sunday that the room cooled very quickly, as we easily dropped 5 degrees.  Almost everyone noticed the rapid temperature change, but what was noticed the most was the noise that the roof top air conditioning units made.

The change is background noise level jumped about 10dB (at 3db most people perceive the change in volume) and spiked much higher as the unit turned on.

The functional part of cooling the building was causing an emotional reaction to both the temperature change and the background volume change.

We learned a lot that first weekend as we were given possession of the building on the Wednesday before the first service. With only 4 days to prep and get setup for a service, we knew that there would be some surprises.  In fact, our first Sunday in the space was B.Y.O.C. (bring your own chair).

With what we learned we will adapt.

Feeling
• Welcoming
• Warm
• Inviting
• Cozy
• Comfort
• Intuitional
• Cold
• Life
• Dead
• Safety
• Security
• Cared for
• At Home
• Established
• friendly

Functional
• Parking
• Directions
• Ease of Navigation
• Safety
• HVAC (comfort)
• Security
• Restrooms
• Barrier Free
• Traffic flow
• Capacity

It is great to have leadership that not only gets the importance of the word and worship music, but also gets the importance of a space feeling right and being functional at the same time.

Recruiting Church Volunteers: Knob Twisters or Team Members?

Explore motivational strategies in recruiting people who will prove to be creative, engaged and committed.

I was recently thinking about a something I watched take place several years ago – the official “school count” day.

Specifically, a very large school district here in the state of Michigan was providing free meals and giveaway items in trying to “lure” attendance from every student possible.

This was taken from the school district’s official website:

Free breakfast and lunch
The Office of Food Services will offer breakfast and lunch to every student at no charge.

Great prizes
Students who attend class all day on count day will have a chance to win a 42-inch plasma flat screen TV, laptop computer, iPod nanos, or an American Express gift card through a Radio One contest.

From what I’ve read, 75 percent of school funding in our state is based on the fall count day, and 25 percent is based on the winter count day.

Something about this recruitment “approach” just didn’t sit right with me. Numerous studies have shown that the best results do not necessarily come when award-based incentives are given.

Now, perhaps if you’re just looking to fill a seat on a particular day, this tactic might prove somewhat successful.

But if you’re trying to inspire and motivate someone to attend school on a daily basis – and not be a delinquent or dropout – the results may actually be worse than if you never offered the incentive.

What drives people to engage long term is not “prizes” but rather their own interest in the program or activity, along with the belief that they’re making a difference.

We like to be involved in things that are “bigger” than we are, and this type of environment can encourage us to stay with it.

Daniel Pink provided a fascinating look at what motivates people in a presentation at the TED (Technology, Entertainment, Design) conference in 2009.

Daniel describes how if you want to motivate workers to do a “non-thinking” repetitive task, then incentives like cash and prizes can work.

However, if you want people to be committed, creative, and engaged, these types of incentives will not work.

How does this apply to recruiting church sound/worship production volunteers?

  • Seek out those with a genuine interest
  • Provide the opportunity for those involved to grow and expand their skills
  • Entrust them with as much responsibility and flexibility as possible
  • Allow them to experiment and to offer suggestions on equipment and procedures
  • Foster an environment where they really feel involved with something much bigger than just “twisting knobs and pushing faders

Look at it this way –  if these five tips don’t work, you can always revert to the “prize” model.

It could go something like this: “if you show up on time, don’t goof around or cause any problems, I may just honor you by letting you carry my guitar (or keyboard, drum sticks, gold plated microphone – whatever) around for me, and also associate with me.”

Hmm… I guess it all comes down to our concept of a good volunteer: are they a knob twister or a team member?

 

What Does A Worship Leader REALLY Want From a Church Tech?

Recently, I’ve been doing an informal survey on this topic, asking worship leaders for their views on working with techs at their churches.

What does a worship leader want out of a tech?

According to worship leaders, what are the most important aspects of being a church sound operator?

I’ve been doing an informal survey on this topic, asking worship leaders for their views.

The answers have been surprising, at least to me.

For example, to this point not one of them has mentioned that a sound operator should have musical talent. Nor have they brought up the value of having a critical ear when it comes to music.

Maybe it’s my own biases, but I thought these factors would at least rate a mention.

Here’s another one that hasn’t come up: knowing how to properly operate the equipment and system.

Perhaps the worship leaders I’ve surveyed are assuming that a sound person should already have these skills, and therefore haven’t mentioned them.

Further answers I’ve received in the survey—although they’re not at the top of the list—include the ability to mix well, keep volume under control, and function as “an extension of the worship team.”

Regardless, the number one answer I’ve received? Attentiveness. As in paying attention, or focus.

Number two? Attitude. As in always having a good one.

Now the shoe is on the other foot, so to speak, because it seems—to me—that both attentiveness and attitude should be givens.

If you’re helping with ministry (providing sound in this case), bringing a good attitude should be a no-brainer, and because in some ways the sound operator can “silence” the word of God being preached, you’d better be paying attention!

Yet consider these anecdotes…

One worship leader told me the story of a volunteer sound operator who’s been serving for 18 years, and is a great guy, easy to work with.

However, this fellow has a consistent flaw: a soloist can walk out of the choir, go to center stage, stand behind the mic for several seconds, and still, the mic isn’t turned up until the third or fourth word of the solo. That’s definitely an attentiveness problem…

Another leader told me that one of his sound operators is so gruff that the worship team dare not ask him for anything. The result is that on any given Sunday, there might be no vocals in the monitors, or a mic is not provided for a performer, and so on—and yet no one speaks up because they’re afraid of getting their heads bitten off. Talk about an attitude problem…

These two stories reveal even further problems. In the first case, the sound operator should be asked—kindly—if he might not better serve by volunteering his time elsewhere.

In the second case, someone with such a nasty disposition should be asked—kindly—to modify his behavior, and if that doesn’t work, he should be asked—kindly—to step down.

Let me sum it up this way.

If you’re at a concert and the mix is pleasing, and there’s no feedback or missed cues, you’d likely think (and would be right) that it’s a successful event, at least from a sound reinforcement point of view.

But if you’re at a concert and the mix is pleasing, but there are occasional squeals of feedback and some dropped cues, you’d likely be at least somewhat disappointed.

The moral of the story: sound operators should be able to mix musically and operate their equipment/systems competently, but these worship leaders make a very persuasive point: it all can be negated by lack of proper attention and by not bringing the right attitude to the gig.

3 Important Things To Consider Before You Build

The excitement of embarking on a building project can lead to rushing the process, thus not taking the time to ensure these three important things are covered.

Embarking on a building project should be an exciting time in the life of a church.  Generally, a building project is birthed out of growth that is happening in the ministry.

That excitement can lead to a desire to rush the process.

Make sure that you take the time to cover three important things.

Understand the Why

Growth may seem like it is the why to a building project, however it might just be the why for something else.  For example, a crowded worship space could be the why for adding an additional service, a bursting youth ministry could be the why for repurposing and renovating some existing space. A full parking lot could be the why for adjusting service times and programs so that the crunch does not come at one time.

When consulting with a church that is looking at a building project one of the first questions I always ask is what is the unique thing that God has put this church at this time in this location to accomplish.

You would be surprised at how many times I get a blank stare or awkward silence from the group I am meeting with.  Sometimes I will get a quick reply that is something like.

To reach the lost, of course!

I follow up by asking them to define “the lost” in more concrete terms to try to get them to state who they are trying to reach. Again, often I get vague answers like, Everyone! My goal in asking the question is to try to understand the DNA of the church.  What is their unique calling that God has placed on their fellowship.

To me that is the real why.

From that conversation and answer we can then start to put a frame work around what type of building would support their calling.

For example, for a church who is called to feed and care for the homeless, hungry and hurting in their neighborhood a commercial kitchen might be one of the most important things that they need.  Whereas a workout area and gym probably would not make it to the top of the list.

Another question I like to ask is, are these needs being met elsewhere by someone in the community.  Again, if your calling is to help the homeless and there is a soup kitchen a few blocks away does it make sense to build so that you can start another one?  Find a unique need that you can specifically meet and partner with the other ministries that are serving the same population.

I am familiar with a church who embarked on a building project to put in a commercial kitchen.  Why? so that members could hold wedding and other receptions at the church.  I do not think there is anything wrong with that.

However, this church had recently funded and launched a ministry just down the road that housed a hospital grade kitchen that could be used for events.

My question to them is why not get a “shuttle vehicle” with racks for the food to be brought from the ministry center one block away to cater events that are taking place in the churches existing conference space?

The shuttle vehicle, well a bit of an inconvenience would cost $20,000 -$30,000 vs the $2,000,000 to build the kitchen facility.

Again, I am not saying that what the church was doing was wrong.  I just want them to fully understand the purpose for taking on a building project.

An additional question that I will usually ask is, will the building you are proposing meet the needs of the community?

I know a church that put in a beautiful park with ball fields and a playground because the nearest park was miles away and their calling was to reach those within walking distance of their facility.  They used prime (read expensive) real estate to better their community rather than building something for direct use by their church members.

The bottom line for me is always fully understand the why of a building project and how it fits into the unique DNA and purpose of a church.

Who are the players

Often in the rush to get a building project going key players are left out.

This might be staff or ministry leaders who are kept out of the project.  It could be local city officials and authorities who could be of valuable help as the church tries to get the proper zoning and permits to take on a project.

The members of the church themselves sometimes are left out.  The senior pastor has a vision, so he just plows forward figuring people will get on board.  Members that have specific knowledge and could be very helpful in the building process are overlooked.

Many times, the bank or another financing agency is not consulted until the process is so far down the road.  The church leadership can then be put in the embarrassing situation of not counting the costs before getting started, bring the process to a halt.

Too often, key contractors are not brought on board early enough in the process.  Things like budgets for acoustics and audio visual and lighting are either left out or are woefully inadequate to meet the needs.

It seems like the neighbors, those who live around the church building are always forgotten.

Rather than consult with them and get valuable input and buy-in from those around the building, many churches plow ahead not even giving consideration to what impact an addition or new building will on those who live right there.

Getting the right people onboard right away and building consensus is one of the most important aspects of a building project.

How do we start

I always recommend that the church partner with an architect or design/build firm to do what I call a phase 1 project overview.  The phase one process should involve:

  1. A needs assessment
  2. A programming/discovery meeting with ministry teams.
  3. A feasibility study and code review (a quick look at the site and local zoning and construction laws) Can we build at this location?
  4. Floor plan layout and site plan showing where the building fits into the site and a general layout of the building.
  5. Rendering, 3D sketches or model that show the exterior elevation of the building.
  6. Budget estimate for the entire project.
  7. Proposed building schedule

With this information, a church has an idea of cost, timeframe and scope of the project along with some rendering perspectives of the proposed building for people to see what is being proposed.

A phase 1 is an investment (usually $10,000 to $30,000) but well worth it.  Additionally, this work will need to be done if the project moves forward.

So, by doing the phase 1 upfront you are not spending additional dollars.  You are however potentially saving yourself from getting pretty far down the road and finding out about something that could stop or delay your project.  It is painful to find out after you have construction documents underway that the site is not buildable, or that the project is going to cost way more than you anticipated.  Invest up front and save yourself the grief.

To recap, understand why you want to build what you have in mind.  Get the right people involved in the process and take time, resources and money to do the upfront work of making sure you can build what you believe God has called you to build.