5 Elements of An Engaging Church Facility

One of the activities that a church facility needs to facilitate is creating an active sense of community.

It is true that buildings are basically what we call brick and mortar, however we must also recognize that they have character and thus communicate a message about the inhabitants and often facilitate very specific activities.

Church attendance is often driven by our desire as humans to connect.

We primarily go to church to connect with God, but there is also a huge element of human/social connection that brings people thru the doors.

For a church one of the activities that a building should facilitate is creating a sense of community.

So how can brick and mortar help create a sense of community?

Church Seating Areas

When you show up early or stay later after a service you may want to have an extended conversation with someone you haven’t seen lately, or perhaps with someone who is personally struggling with a loss or tough situation in their life.

To connect on such a deep and personal level can be difficult if you are standing in a crowded lobby.  In that lobby setting there are fears of being overheard and also the constant distraction and interruptions as people walk by and wave or stop and say hi.

There is something about a seating area that is off to the side that communicates, do not interrupt.

It’s almost like you put up a do not disturb sign. In reality these areas often are where deep ministry takes place.  People are more open if they feel safe from being overheard or interrupted.

Community is about Gathering Space

There is something exciting about a crowd.

The noise, the closeness and sometimes what feels like chaos gives off a strong energy of “something is happening here”.  A lobby is great place to be seen and to see people and make a quick connection.

Church attendance is often driven by our desire as humans to connect.

We primarily go to church to connect with God, but there is also a huge element of human/social connection that brings people thru the doors.

For a church one of the activities that a building should facilitate is creating a sense of community.

So how can brick and mortar help create a sense of community?

Church Seating Areas

When you show up early or stay later after a service you may want to have an extended conversation with someone you haven’t seen lately, or perhaps with someone who is personally struggling with a loss or tough situation in their life.

To connect on such a deep and personal level can be difficult if you are standing in a crowded lobby.  In that lobby setting there are fears of being overheard and also the constant distraction and interruptions as people walk by and wave or stop and say hi.

There is something about a seating area that is off to the side that communicates, do not interrupt.

It’s almost like you put up a do not disturb sign. In reality these areas often are where deep ministry takes place.  People are more open if they feel safe from being overheard or interrupted.

Community is about Gathering Space

There is something exciting about a crowd.

The noise, the closeness and sometimes what feels like chaos gives off a strong energy of “something is happening here”.  A lobby is great place to be seen and to see people and make a quick connection.

This might be as simple as doing some of the above. Moving or creating new coffee stations, creating seating areas, adding tabletops can all give clues to where people should go and connect with each other.

Another way to help in traffic flow is to have key people that set an example or politely encourage people to move to s specific location.

If someone is lingering in front of the coffee station having an extend conversation blocking the area often someone simply coming up and saying excuse me as they walk towards the coffee station with give a social cue that the people in conversation need to move.

Your facility can most definitely facilitate community. 

Your challenge is to do the work and figure out what you can do to help make this happen.

A Word To The Wise When Thinking DIY

I’ve seen and heard some really scary things done with a “do it yourself” AV systems approach

Often when I’m working with churches (particularly smaller congregations), the issue of installing things themselves comes up. It usually revolves around the church purchasing the equipment (hopefully from me – on occasions churches have taken a design I’ve done and then gone online and purchased all of the equipment to install, and then to top it off they call me and ask for advice when it doesn’t work) and then pulling the cables, hanging the loudspeakers and hooking it all up themselves.

I’m all for having volunteers working alongside a qualified contractor. By doing a project in this fashion, the volunteers not only learn a lot about the system, they also get some real “skin in the game” and thus some ownership.

However, based on a lot of years of experience, I’m not a fan of a church doing an installation without the assistance of a professional. Under this scenario I’ve seen and heard some really scary things.

Recently I was at a venue where the ownership had obviously decided to try and save some money on the design and installation of a sound system. It has two loudspeakers that must have been purchased from the local music store – they were a portable design with handles for lugging them around.

To install these loudspeakers, someone came up with the great (not!) idea of throwing a tow strap over a beam and tying each end of the strap to the handles (see the photo above).

In a way, it’s somewhat amusing, but it’s also disturbing and more than a little frightening, because these speakers are hanging 20 feet above an area that people travel heavily, thus creating a huge safety issue. A qualified contractor would never install anything in a fashion that would resemble these hanging weights ready to fall.

Further, the coverage is awful. The loudspeakers are almost 80 feet apart, and as I walked through the coverage, I also determined that they must have a 40-degree horizontal coverage pattern (as I traveled into coverage, then out of coverage, then back into coverage…).

And the sound coming out of these loudspeakers resembles a total “frown face” EQ setting – harsh midrange and not much else.

So, how can you make a DIY successful rather than something resembling this example?

1) Don’t do any part of an installation that you’re not 100 percent confident that you can do correctly. This seems rather obvious, but a lot of folks do not seem to be able to correctly determine if they are competent enough or not.

2) Pay for and use the advice and instruction from a professional. Don’t just try to pilfer information – be up front with them and ask them to provide you with a price to consult you on the project. Note not all contractors will be willing to help with advice only because they’re not used to doing business this way.

And perhaps more importantly, they may be (rightfully) concerned about the liability issues involved by dispensing advice on how to hand loudspeakers. My suggestion is that any part of an installation that could potentially lead to a safety issue should be left for a professional to do.

3) Select a qualified professional that will act as a partner. Choose a contractor that will work with you in dividing the tasks and responsibilities for the project. For example, the volunteers at a church could pull in all of the cable, with the contractor doing testing and termination.

Saving money and having some ownership in the installation of the system is a good thing, just make sure that you can competently (and safely) perform all of the tasks that you set out to do.

 

Getting A Handle On Church System Maintenance, Upgrades & Lifecycles

Get people on board, start the discussion early and have a plan.

Do you replace production/system equipment based on it being worn out or for new features and functionality?

When we get a new system or new piece of gear, often the last thing on our minds is repairs or the life cycle of the system.

In my view, churches are getting better at understanding professional A/V systems. I find that in general the market is more aware of the cost versus the expectation of the system, along with the willingness to spend the dollars to get it right (or at least as right as they can afford). I’m grateful for the improvement.

However an area where I see little or no improvement is in operation, maintenance and lifecycle replacement expectations.

It’s not uncommon for a church to spend hundreds of thousands of dollars on a great sound system and then never think about who is going to operate it, and just as importantly, who is going to be responsible for maintaining it. In fact, too often I see churches balk when one of the sound techs asks for a few hundred dollars to attend a tech training conference.

Another factor is the short(er) lifecycle of today’s equipment I don’t mean that stuff fails sooner; it’s more that technology keeps surpassing itself.

The church that I serve has been in a new sanctuary for only seven years. When the technical systems were designed and installed, digital consoles were in the early (and generally pricey) stage. HD video was being discussed but not widely adopted. Line arrays for permanent installations had just recently come into fashion.

All that said, my church has a great-sounding left-center-right main loudspeaker system, a premium 56-channel analog console, and a 12 x 16 rear-projection system that works well. Even so, we’ve started discussions on replacing some of our equipment. (Well, actually “repurposing” is more accurate, because the current stuff will be utilized elsewhere in the church.)

Part of the push to replace is based on age. The console is starting to have some minor issues (although nothing yet that can’t easily be repaired). But in reality, the big push is based on changes in both technology and expectations. We’ve started hosting concerts in the space, and the main system has a hard time getting over 100 dBA.

So with technology moving so quickly, what should you expect when purchasing a new system?

One.) Don’t expect it to perform at its best without having qualified and trained personnel operating it.

Two.) Do expect it deteriorate without regular maintenance. I suggest having systems checked annually by a professional contractor, even if there are not any apparent problems.

Three.) Don’t expect it to last forever. Be realistic about the life expectancy of the equipment, and more importantly, recognize that the technology in most cases will become obsolete before it fails. I’ve read that the average life expectancy of an A/V system is as little as three to five years (especially when you’re talking about video projectors).

Four.)
Do expect to need to educate the leadership at your church as to how and why the technology needs to be updated. Actually, this is an activity that needs to happen on a consistent basis – no one likes to be surprised with a big ticket purchase that was not anticipated.

How can you go about it?

1) Upgrade as you go, a piece or two at a time. This can be a great way to keep a system current. As new, beneficial technology becomes available, cycle out the older stuff.

For example, the system is working fine and sounds good, but the mixing console is coming up on 10 years old. So it could be replaced with a newer model, and at the same time, you can be planning similar transitions for loudspeakers, amplifiers and so on.

The main problem I see with this approach is that if the leader of the technical area is not the same person for a number of years, the upgrade process can suffer from lack of consistency.

2) Take the “big leap” and do an overhaul every 7 to 10 years. I’m currently working with a large church on a significant upgrade that has taken almost five years to come to fruition. Over that time span, the design has changed and the cost estimate has increased, but what has stayed consistent is the accumulation of money to do the project.

The key thing in making a significant upgrade happen is to have a vision, backed by a concrete plan to have the money available to do it. By outlining the project at the outset and then accruing a bite-sized chunk of the cost, year after year, the church has been able to do steadily accomplish its vision without having to do the typical fund raising, committee meetings and deacon approval.

To me, both ways work – it’s just very important that the discussion gets started early and that people are onboard in their commitment to technical system excellence.

A 5 Step Framework To Building

 
Five key points are involved when a church is ready to embark on a building program.

Often I find myself consulting or giving advice as to what steps a church should take when they are ready to embark on a building program. In general, there are five key points involved in a building project.  Each of those points could be an article, or book unto themselves.

My goal is to introduce to the steps and give you a basic overview of what each step entails.

Each congregation is unique however by following these steps you can head down the road of building with confidence.

Vision

This obvious step is often over looked. As American’s we love to jump to the what.  What are we going to build?

We really need to spend much more time at the Why?  The why is not just because our ministry is growing and needs space. The why is, what is our DNA, what has God purposed us, this fellowship to do at this moment in time.

Additionally, what vision has God given us as it relates to what our future ministry will look like.

Brushing over this initial step has led many churches to build something they either didn’t need or ends up not meeting the true needs of their ministry.  I currently am working with a church that is building small.  They average around 800 and are building a 450 seat auditorium.  That means that immediately as they move into the new facility they will be doing multiple services and in essence be packed out with 2 or 3 services.

This church knows its DNA, they don’t feel called to be a mega church, they believe God has called them to impact they neighborhood he has placed them in.

So they are referring to this first building as an incubator.

They Plan to grow a vibrant congregation and in 18-24 months spin off 75% of that congregation to a new location just across town.  The 25% that remain at the incubator location will then start fresh, new staff and everything and seek to grow a vibrant church that can be spun off in 18-24 months again leaving 25% at the incubator to do it again and again.

This church gets who they are called to be, a local church that makes a difference in the neighborhood where they are planted. So their plan is to have multiple fully functioning, self-supporting locations that infiltrate the town in which God has place them. This determined the size and location of the facilities they are building.

Feasibility

At the firm I work for we do a significant amount of what we call Phase 1 work.  A phase one is really a feasibility and needs study that is done to provide budgeting for the project.  This process where we come in and sit down with your leadership and ministry teams gives direction to what is going to be built and how much it will cost.

This second step should be done only after they vision part is complete.  It is vital that you know who you are before you embark on what to build.

The Phase 1 process allows the vision of the building to take shape and form.  After sitting down will all the stake holders in the project a conceptual drawing is completed as well as a floor plan.

From this a budget for the project is determined.  What is great about this process is that the church now knows how much money they need to raise and they also have tools, the 3D renderings, to share with the congregation.

The nominal cost of a Phase 1 keeps churches from embarking and spending a lot of time and energy on something they can’t afford to build.  It also protects them for wasting a lot of money on design work as they go thru the process.

Financing/Fund raising

Now that budgets have been determined and hopefully also with the renderings, the congregation is ready to move forward.  Now the question becomes how.  Do you take on debt, do an extended fund raising campaign, break the project into phases and build as money is available?

Fundraising is also an area where you have to know your DNA and what direction your congregation would like to pursue in raising funds.  I suggest at this point that churches contract with a professional fund raising frim.  Yes, just like the Phase 1 study, it will cost money.  In this case it is really costing you money to in the end raise significantly more money.

A well run capital campaign can greatly shorten the building process by securing funds quicker.  A good professional fund raising firm will use the 3D renderings done in the feasibility study to help communicate, inspire and call to action your congregation.

Kick off/Full design

Somewhere during the capital campaign, it will be time to give the project the go ahead.

At this point, an architectural firm, or a design/build firm takes a really deep dive into programming. They will get into the nitty gritty of what is the precise square footage that each ministry needs, what the fit and finishes are going to look like (this is likely to be determined by how successful the capital campaign is).

Depending on the delivery method you choose, construction may also begin at the same time you are finalizing the design.

The key in this phase is to revisit the phase 1 process with all of the stakeholders to ensure everyone is still on the same page and has agreed on the same priorities.

Construction

This can be the most exciting time of the entire project. it can also be the most painful.  Likely it will be both.  There is nothing more exciting than to see your dream and vision literally come up from the ground. There is also nothing more painful that having to put a project on hold because the funds are not available.

One of the most important aspects of a construction project is cash flow.  I have seen churches that have had to put a hold on their project because they did not plan the important element of cash flow well.  Yes, they have the money committed but the bank may temporarily cap a construction loan until a certain percentage of that pledged amount is in the bank.

Construction overruns can also bring a project to a halt.  There are many infamous stories of projects that were delayed or never were completed because the change orders during the project emptied the bank account.  This can happen because the owner keeps changing his mind, or finding out as you are building that some major element has to change because the design was faulty. Rarely if ever does it happen because of extenuating circumstance, like material increases.

To ensure that your construction project is more exciting and painful it is important to be sure of your design before you break ground, or be sure that your design and construction team are in sync to bring your project in on time and budget.

Following the framework above, in particular understanding the why, and what your DNA as a church is will lead you to a successful building project.

 

Communication Can Make All The Difference In Making A Ministry Much More Effective

Over the years I’ve worked with churches, the problems I find often have foundation in basic communication, organization and administrative skills — or more precisely, the lack thereof.

Over the years I’ve worked with churches, the problems I find often have foundation in basic communication, organization and administrative skills—or more precisely, the lack thereof.

My primary field of interest and experience is with the technical side of ministry, so the discussion here will reflect that. However, I offer that many of these same approaches and ideas can be applied to many areas of a ministry.

Quite often I visit with a church where there are numerous complaints about a lack of consistently in the technical area, and the explanation goes something like: “When Jim is here everything works, but when he is not it is a disaster.”

I know at that point that while Jim may be a great operator and may understand the system very well, he’s most likely not a good delegator, administrator or teacher. When a church is suffering from the “Jim’s the man” syndrome, I can almost guarantee that the mixing board/patching is either not labeled, labeled incorrectly or just poorly labeled. The poor folks who are mixing on the weeks Jim is not there end up scrambling just to get things properly connected and working.

Also, because they’re volunteers and “Jim the man” is the golden boy in the eyes of the Worship Leader, people are afraid to step in and to try to organize and logically lay out the board.

Other things that end up happening usually relate back to clear organization, things like:

• Batteries failing in the middle of the service because everybody thought someone else had changed them.

• Trying four mic cables until you find one that works, because nobody throws out or labels the bad cables.

• The last minute scramble to find a mic (or stand, or direct box) that is missing because somebody used it during the week in another room at the church.

• Nobody shows up to mix on a Sunday morning. Bob traded with Steve who traded with George and now nobody really knows who on for the next month.

• The sound person “on” for a given week shows up “late” because “Jim the man” never told him/her the Worship Leader was bringing in a mini-orchestra of 10 players, along with  six vocalists. The poor sound person was actually on-time for a typical Sunday, but did now know an extra hour or so was needed for additional setup.

I’m sure you can add your own list of frustrations but rather than moan over them, let’s look at how to prevent them.

1) Get together as a group and agree to a consistent layout of the mixing board and create a channel/patch list that sits next to the board. Also, commit to each other that if for some reason you need to deviate from the standard layout, immediately following the service you will reset the boars to the standard layout.

2) Make a rule that first thing every Sunday new batteries go in the wireless mics. This takes the guess work out of the equation and also lets you use the mics during the week without wondering when the batteries will die. Wireless mics usually last up to 10 hours on a fresh set of batteries. To be precise, check the specs of your system, and then simply do the math.

3) Throw away bad cables. I know that this is not eco-friendly and everyone likes to occasionally get out the soldering iron. However, my experience shows that either the repair never happens and the cable accidentally gets placed back with the good ones, or a repair ends up being poorly done.

4) Organize mics, cables and all accessories and put a sign out sheet that details who took the item and to what room they took it to. This way everyone will know where that missing equipment should be located.

5) Hand out or post online a schedule for six months of who is “on” every Sunday. In the sound booth (or online), keep a master schedule with this rule: “if your name is on for that day, you’d better be there.” This doesn’t mean that dates can’t be traded; rather, if dates are traded, this should be immediately noted on the master schedule.

6) Put the burden on the Worship Leader to communicate—ahead of time—with the actual person that is on for that Sunday. A simple email with a stage layout and instrument list will provide the information needed to plan for special needs and configurations, as well as the time to do them right.

These may sound like simple suggestions, but may churches are simply negligent in these fairly basic tasks. If there is a no leader of the crew, volunteer to be the coordinator, or facilitator that will facilitate the items above. If there is a clear leader, offer to help them with the organization. In a respectful manner, of course

 

Insuring Consistency From Service To Service

The benefit of keeping everything in its place and in working order

Talking with worship technicians and worship leaders, I often hear the complaint that from week to week, the quality of Sunday morning services varies.

Some of this stems from training, such as when there’s a problem and the tech doesn’t know how to fix it. Some of it is skill; for example, some sound engineers just have a better ear and command of the equipment than others.

The skill level of musicians may also vary, usually due to lack of experience and thus confidence. When they know a song, no problem, but when they’re unsure, they hold back and can become tentative.

But in my experience, there’s another primary contributor to the problem of inconsistency: equipment status and organization.

Example: It’s five minutes before the start of the service, and the sound engineer is sweating bullets, being told to set up for an additional four musicians that the worship leader hadn’t mentioned until just now. No time for sound check, no time for even a simple line check for these new players.

The mics and direct boxes are quickly located, plugged in, and positioned, and then the engineer high-tails it to the sound booth in time for the start of the service.

Rough estimates are made requiring the input gain and monitor levels, a quick prayer murmured, and the channels are unmuted for the opening song.

Then, and of course, “it” happens: that infamous bzzzzzzzz that makes everyone’s hair stand on end!

This particular time, the problem is the additional bass player’s direct box. Time for a split decision: mute the channel or quickly get to the stage to check find the cause, likely the line cord on the bass, or the direct box is faulty (or set wrong), or the direct box cable is bad, or…?!?

With so many potential trouble spots, and so much else going on during the service, the choice is likely going to be to mute the channel and be comforted by the fact that at least some of the sound coming from the bass rig is still being heard in the house, so the player’s efforts aren’t completely wasted.

Was this entire situation preventable? Of course! And, as usual, it’s the simple things that matter most.

There are at least five things that could and should have been done prior to this “sweat and bzzzzzz” fest:

1) Basic maintenance. All cables and cords need to be checked on a monthly basis. In addition, these should be treated properly (wrapped correctly) and organized (hung in a single, logical location). I recommend a peg board, where cables are sorted by type and length. This way, they can be easily found, even in pressure situation, and will work correctly.

There should be at least two spare cables for each variety of cables (and connectors) being used.

2) Organization. Staying with audio, it’s vital to know exactly how many inputs, and what type, will be required for each and every service. And all of these must be set up and tested ahead of time.

3) Communication. Techs should regularly interface with the worship leader and never be shy about asking if anything new or unusual is coming up. Do this early, and as often as necessary. It beats being surprised, and, it also beats having things go wrong on Sunday.

Still, last-minute stuff can and will happen. Working sound at my church recently, I noticed on the worship order that a missions report had been scheduled, and it would be delivered by someone we weren’t outfitted with a headset/lavalier mic. This was 10 minutes before the service.

So I walked up to the stage and quickly arranged for one of the vocalists, at the appropriate time, to hand off her vocal mic to the person delivering the report, and then to collect it when he was done. Nothing genius, but a last-minute solution that worked smoothly and well. When the time came, I was ready to quickly adjust that particular mic channel to adjust for the new person’s particular voice and mic handling.

4) Plan ahead, and always have a “plan B.” Normally the above scenario would not have been an issue because we always keep a spare “just in case” handheld mic on a stand on the stage (discretely out of the way). But at this particular point in the service, it was already going to be used by someone else on the worship team.

5) Have a party! (You didn’t see that one coming, did you?) Once every few months or so,  the entire tech team should get together to go through all of the equipment, making sure it’s all there, working properly, and organized. It really helps to make this a fun, festive event, with pizza and cold drinks and some time for everyone to “just hang.”

Keep these five things in mind, and you’ll see a dramatic improvement in consistency from service to service.

 

10 Things Worship Leaders want from Church Techs

While nothing replaces knowing the tech side of the audio craft, there’s a lot more to being successful in the role.

Over the last 30-plus years, I’ve served on numerous tech teams at various ministries and have learned many things – many of them the hard way.

While nothing replaces knowing the tech side of the audio craft, there’s a lot more to being successful in the role.

Here are some things I’ve picked up along the way, combined with the results of an informal survey of worship leaders about what they want most from techs.

1. Pay attention. Attentiveness is the number one thing worship leaders value.

They want to know that someone cares and is looking out for them. When that’s not the case, it usually leads to animosity that manifests itself at rehearsal (worship leader yelling, “Hey, gang – down here. Yeah it’s me. I need more monitor!) and at services (frustrated look on worship leader’s face as he tries to discretely signal that he needs more monitor). It’s a recipe for disaster, resulting in frustration on both sides.
The solution is to stay consistently focused on what’s happening (of course) and to develop practices to make sure it happens. For example, learning to mix with your head up. Dave Rat, a top front of house engineer in the concert world, positions his console sideways in relation to the stage and even created his own console “Braille” system. This allows him to mix by touch, without continually looking down at the board, so that he can stay concentrated on the stage.

2. Positive attitude.

At one church I visited, all of the musicians were quite intimidated by the monitor engineer; in fact, he was so unpleasant that rather than interface with him, they were willing to live with horrible sound in their monitors, rehearsal after rehearsal, service after service. Don’t be this person!
It’s amazing how far good attitude goes. If the musicians know that you care about them and are working to make everything as good as possible, they’ll give you a lot of grace. And they’ll also be at their best from a performance standpoint.

3. It’s not all about you.

I’ve encountered several sound operators over the years who actually think the musicians wouldn’t be able to perform without them. Wrong. Someone else can and will step up. Being an accomplished tech is a wonderful thing, but the point is to be as useful as possible in supporting the efforts of everyone involved with worship. As top producer Quincy Jones famously said, “Check your ego at the door.” I call it “TnT” – Tech and Talent working together.

4. It’s not all about the gear.

A friend recently made this statement: “With great gear comes great responsibility.” His point is that with the right tools, there’s no excuse not to make it sound as good as possible. To this I add that no matter what gear is available, we still have you the responsibility to do our best. It’s easy to fall into the “equipment trap,” so avoid it.

I recently attended an arena event served by a million-dollar (literally) sound system. The first band sounded awesome. The second band sounded awful. The difference? The techs, not the gear (or the musicians). The first band’s tech team knew what it was doing while the second one did not, so a sophisticated sound system wasn’t going to save them.

5. Musicians are not the enemy.

Although at times, it can feel like they are. Some exhibit arrogance and condescension, unwilling to adapt while always ready with a snarky remark.

But it doesn’t matter. We need to make things work as well as possible for the greater goal. And the truth is, most of them want the exact same thing.

There’s no call to be a jerk in kind, or on the opposite end of the spectrum, a pushover. Be ready to kill them, but only with kindness. It takes two sides to go to war, so don’t complete the equation. (It’s also a war no one wins.) Speak to them with a calm, measured tone, and try to do so with grace and humility. Remember: none of us are perfect.

Further, communicate what you’re doing trying to do with their sound and why. For example, tell them you’re moving a monitor two feet to the left so that the output from the monitor is in the non-pickup area of the microphone, and will thus give them a purer sound with less risk of feedback. This type of discussion can go a long way to diffusing tension and reinforcing that you’re indeed working together.

6. Constantly improve your craft.

Musicians rehearse, they practice at home, and then with others they play in advance of services. We need to take the same approach, studying our systems, increasing our understanding of how they work, reading and researching and then putting it into practice.

Another thing that really helps is advancing the material to be used at the upcoming service. I try to get the music in advance, and actually listen to it, critically, and then plan and prepare as to how I can best reproduce what I’m hearing

7. Sometimes it requires long hours.

Get over it.

8. Sometimes it’s a thankless job.

Get over it. Both of these points tend to go together. A tech role can take an inordinate amount of time and it’s rare when anyone notices all we do. We often seem to be the first ones there, then buried in making things work, and then the last ones left to turn out the lights. But that’s the situation, and it’s not about us.

Currently, Todd Elliot, formerly a technical director at Willow Creek Church, is hosting seminars for techs across the country, and I encourage you to attend one. They’re called FILO (First In, Last Out), with Todd offering a lot of helpful advice. The key is not getting burned out – get away as needed, spend time with family and friends, and rejuvenate instead of being a martyr.

9. Relationships are really all that matter.

This applies to the tech team as well as worship leaders, pastors, musicians, and others. More than anything, it determines your success and longevity. For example, I often get together for lunch with our pastor just to check in and see how he’s doing as a person. I also find out how he thinks things are going and can get a feel for what needs to change. And I have his ear to talk about what the tech team needs.

10. Sometimes we just have to say no.

Of course, knowing how and when is the tricky part. Most tech people are servants. We want to make things happen, we want to please, we want to be a hero. This leads to making it tough to refuse requests, no matter how difficult.

For example, someone wants to patch in an additional vocal mic five minutes before the service starts. This can probably be done, but it interrupts other prep and there’s no chance for a sound check. In other words, it’s a recipe for unnecessary problems. So just because we “can” doesn’t mean we “should.” These things also have a tendency to set a new expectation, and where that stops, nobody knows.

R-E-S-P-E-C-T just a little between Musicians and Techs

I had the privilege of doing front of house sound for a sitting President of the United States.  It was one of the simplest and easy gigs I have ever done.  It was also one of the highest paying gigs I have ever done. You can read about it here

 

During the 4 hour warm up (The President was over 2 hours late) one of the Presidents detail handed me a few CD’s for pre-music. It was they typical stuff of that day U2, Madonna, Bon Jovi and even Kenny G.  During the wait the famous song RESPECT by Aretha Franklin came on. I have to admit I chuckled, thinking yeah respect, I don’t agree with the Presidents Policies or morality.

 

I was struck somewhere during that song how wrong my attitude was.  While I did not agree with this man, He was in a position of authority and was the reigning leader of the free world. I am called as a Christian to respect the office of the Presidency and at least honor this man as he was placed in this position.

Continue reading “R-E-S-P-E-C-T just a little between Musicians and Techs”

Sound System Upgrade From Good Enough To Great

Why do so many churches talk about middle of the road when it comes to system upgrades?

Why do so many churches talk about middle of the road when it comes to system upgrades?

I’d like to share two experiences, unrelated on the surface, that really got me thinking.

The first happened at a church that was talking with me about upgrading their sound system.

If you’ve ever been through the process of updating a system, be it sound, lighting or video, you know it’s a chore—or actually, a set of chores.
There’s the pursuit of determining what’s needed, soliciting proposals, selecting a proposal, getting the church/committee to sign off on it, overseeing the install of the new components, and then figuring out how to operate them.

I could talk at length about any one of the steps, but based on my recent experience, let’s start with a question (actually two): Why upgrade, and what are the expectations?

My meeting was with the head sound tech (volunteer) and the worship leader. We were primarily focused on switching to a new digital console and main loudspeakers. The existing stuff is almost twenty-years-old, still works fine and sounds pretty good (twenty years ago it would have been considered a near-premium system), but it is showing increasing signs of age.

As we talked the sound tech made a statement that I hear way too often. Paraphrasing it, he said, “We’re not looking for something excellent, or top of the line, but more middle of the road.”

Every time I encounter statements along these lines, I want to reply, “Sorry, I’m not the guy for you. Please see one of my competitors because they have the whole ‘doesn’t suck too bad’ thing nailed down.”

Of course, what I really say is “Well, let’s see what we can come up with” and then I start questioning them about their goals and needs, working to steer them to the best solution for the budget they have available. And if they don’t have a budget, I gently push them to establish a reasonable one.

My question: Why do so many churches talk about middle of the road?

My own experiences, both as a church member and as an A/V pro, have shown me that most/all churches striving for excellence are growing, while the ones doing the “mediocrity thing” are stagnant or shrinking.

The specific church I’m discussing here did its upgrade 20 years ago in an excellent fashion. They invested in the best they could afford at the time. (I remember it because I was involved with the project.) The minister of music (as we referred to them in those days) solicited a couple of proposals. It was a growing church, the place was pretty full, and he laid out the system needs while stressing that he wanted top quality. “I want these speakers to be hanging here 20 years from now,” he said, prophetically.

My proposal sought to meet his challenge. My competitor tried to go the middle of the road route. Of course, the minister of music did not want to settle for that.

A couple of years after we did the install, he said to me. “I never thought we’d get to use your company because you’re known as the provider of ‘Cadillac’ systems, but it turned out that you were less the 15 percent more than your competitor—and we knew with you that we would get something that would serve us well and stand the test of time.”

With that context and memory in mind, I move to my second more recent experience, where I was working front of house at a seminar at a mid-sized church. It was a very simple event, a headset mic and a handheld mic. Doing EQ on a mid-level console (only one band of sweepable EQ), I listened closely to how the system sounded. It was “just OK,” and there really wasn’t anything else I could do to make it better.

During the event, a church member who serves on the sound team stopped in to pick something up, and in passing he said, “Keep your hand on the fader—every once in a while the system just doubles in volume for no real reason, and if you don’t catch it the feedback is painful.”

Nice!

So now as I paid much more attention to the board, keeping my finger on the fader, I also began mentally adding up the cost of the system.

My conclusion was that for maybe 10 percent or so more investment, the church could have purchased far better equipment. Sound quality would be higher, and more than likely, they wouldn’t be having issues just five years after the installation.

It really does seem that with most things in life, it’s that extra 10 percent that takes things from good to great.

Something we all need to keep in mind when we’re thinking about system upgrades, because it can very much pay off in the long run.

Design/Bid/Build, Design Assist or Design/Build?

Bringing clarity to the three most popular methods of constructing a worship facility.

Starting a building or renovation project can be overwhelming.

How much is it going to cost?

How can I find people I trust to work with on the project?

How can I get the congregation on board?

How will we raise the funds? Do we borrow?

There are no shortage of questions…

The company I work for helps a lot of churches by finding ways to assist in the building process.

One of the ways is to come in for a small fee and do a Phase I, a needs assessment. This will establish a base budget, and a few renderings of the project are created that can be shared with the congregation.

Going thru this process answers almost all of the questions about building, and a path can be laid out for the project.

There are many different methods of how to construct.

Let’s talk about the three most popular:

Design/Bid/Build The “low-bid” method.
A church will first hire an architect to completely design the facility and develop a full set of construction documents. Upon the completion of the drawings (a six-plus-month process), the church will then solicit bids from a selected group of contractors. The contractor is awarded the project solely on the basis of “low-bid.”

Churches traditionally choose this method because it promotes a low-bid. This method does, however, can carry significant risks and might elongates the process. Only after the drawings are completed are actual construction costs identified. Unfortunately, projects more often than not come in over budget. Additionally, change orders based on things changing or faulty design add a significant amount of cost to the project.

Construction Manager at Risk/Design Assist:
The owner or church will hire an independent architect and an independent construction manager/contractor.

The church holds both contracts and the architect and contractor work together to design and construct the project.  The risk is the blame game that can occur between the Architect and the Contractor.  This can put the church in the awkward position of trying to play referee and also managing the financial implications.

Design/Build:

This is one of the most popular delivery methods in church construction projects.

Under this method, the church hires a single construction firm to both design and build the facility. The contractor is the single source of responsibility for the owner. Some Design Build firms have their own architects on staff, but most contractors have to contract with an outside design firm. The contractor holds the responsibility and is able to work hand-in-glove with his entire team to guide the progress of the design elements around the church’s budget. Costs are determined earlier in the process.  Also, this eliminates the need for redesigns and the risk of cost overages or non-owner directed change orders.

The key in any of these methods is finding the right team. A team that you can trust. A team that you can work with. A team that you feel has the churches best interest in mind.  In a forthcoming article I will expand on the process of choosing a contractor/design team.