Facility = Function and Feeling

The combination of physical elements and the emotions one experiences from their surroundings can shape the the comfort level from beginning to end.

When you enter a church, or for that matter any building, you’ll have a visceral reaction to the entirety of the facility

You will have an emotional response as well as a physical response to the space.

An emotional response maybe to the pleasing colors in the space.

A physical response maybe the goose bumps that cover your arms from the super chilled air.  Both of these responses are natural and also important.

I have previously written about the power of scent in a space.  I have also written about traffic patterns in a facility these are both very important things that influence how you react and interact with the facility.

To clarify my word usage I will use feelings for emotion and functional for physical.

Currently, I am attending a startup church. We are less than a year old and have been blessed to move into our own building.

We were meeting at a local college in a room that had a real cool vibe.  The space we were in was a recital hall that seated 300 people. It had lots of wood and warm finishes.

The new to us space was built in 2005, seats 400, and feels a little sterile.

Thankfully, the Lead Pastor and Worship Leader have an eye for design.  A new color scheme was immediately implemented with more changes yet to come.

The simple changing of the color gave the room an incredibly different feel.

Additionally, we will be adding wall wash led lights and a backdrop to the stage. In this case the functional act of painting created a contemporary look and a feeling of warmth.

On our first Sunday in the space we noticed that the room heated up rather quickly. This was in part due to the fact that the space came with all conventional house and stage lights (basically mini heaters)—with all the lights cooking we jumped 5 degrees very fast.

If the rise in temperature had been slow, many would not have noticed, as humans adapt to slow incremental temperature change very easily.  However, we humans do not adjust well to rapid changes in temperature.  Think about the last time when it was cold and you dashed to your car from a warm building.

We also discovered on that first Sunday that the room cooled very quickly, as we easily dropped 5 degrees.  Almost everyone noticed the rapid temperature change, but what was noticed the most was the noise that the roof top air conditioning units made.

The change is background noise level jumped about 10dB (at 3db most people perceive the change in volume) and spiked much higher as the unit turned on.

The functional part of cooling the building was causing an emotional reaction to both the temperature change and the background volume change.

We learned a lot that first weekend as we were given possession of the building on the Wednesday before the first service. With only 4 days to prep and get setup for a service, we knew that there would be some surprises.  In fact, our first Sunday in the space was B.Y.O.C. (bring your own chair).

With what we learned we will adapt.

Feeling
• Welcoming
• Warm
• Inviting
• Cozy
• Comfort
• Intuitional
• Cold
• Life
• Dead
• Safety
• Security
• Cared for
• At Home
• Established
• friendly

Functional
• Parking
• Directions
• Ease of Navigation
• Safety
• HVAC (comfort)
• Security
• Restrooms
• Barrier Free
• Traffic flow
• Capacity

It is great to have leadership that not only gets the importance of the word and worship music, but also gets the importance of a space feeling right and being functional at the same time.

Recruiting Church Volunteers: Knob Twisters or Team Members?

Explore motivational strategies in recruiting people who will prove to be creative, engaged and committed.

I was recently thinking about a something I watched take place several years ago – the official “school count” day.

Specifically, a very large school district here in the state of Michigan was providing free meals and giveaway items in trying to “lure” attendance from every student possible.

This was taken from the school district’s official website:

Free breakfast and lunch
The Office of Food Services will offer breakfast and lunch to every student at no charge.

Great prizes
Students who attend class all day on count day will have a chance to win a 42-inch plasma flat screen TV, laptop computer, iPod nanos, or an American Express gift card through a Radio One contest.

From what I’ve read, 75 percent of school funding in our state is based on the fall count day, and 25 percent is based on the winter count day.

Something about this recruitment “approach” just didn’t sit right with me. Numerous studies have shown that the best results do not necessarily come when award-based incentives are given.

Now, perhaps if you’re just looking to fill a seat on a particular day, this tactic might prove somewhat successful.

But if you’re trying to inspire and motivate someone to attend school on a daily basis – and not be a delinquent or dropout – the results may actually be worse than if you never offered the incentive.

What drives people to engage long term is not “prizes” but rather their own interest in the program or activity, along with the belief that they’re making a difference.

We like to be involved in things that are “bigger” than we are, and this type of environment can encourage us to stay with it.

Daniel Pink provided a fascinating look at what motivates people in a presentation at the TED (Technology, Entertainment, Design) conference in 2009.

Daniel describes how if you want to motivate workers to do a “non-thinking” repetitive task, then incentives like cash and prizes can work.

However, if you want people to be committed, creative, and engaged, these types of incentives will not work.

How does this apply to recruiting church sound/worship production volunteers?

  • Seek out those with a genuine interest
  • Provide the opportunity for those involved to grow and expand their skills
  • Entrust them with as much responsibility and flexibility as possible
  • Allow them to experiment and to offer suggestions on equipment and procedures
  • Foster an environment where they really feel involved with something much bigger than just “twisting knobs and pushing faders

Look at it this way –  if these five tips don’t work, you can always revert to the “prize” model.

It could go something like this: “if you show up on time, don’t goof around or cause any problems, I may just honor you by letting you carry my guitar (or keyboard, drum sticks, gold plated microphone – whatever) around for me, and also associate with me.”

Hmm… I guess it all comes down to our concept of a good volunteer: are they a knob twister or a team member?

 

What Does A Worship Leader REALLY Want From a Church Tech?

Recently, I’ve been doing an informal survey on this topic, asking worship leaders for their views on working with techs at their churches.

What does a worship leader want out of a tech?

According to worship leaders, what are the most important aspects of being a church sound operator?

I’ve been doing an informal survey on this topic, asking worship leaders for their views.

The answers have been surprising, at least to me.

For example, to this point not one of them has mentioned that a sound operator should have musical talent. Nor have they brought up the value of having a critical ear when it comes to music.

Maybe it’s my own biases, but I thought these factors would at least rate a mention.

Here’s another one that hasn’t come up: knowing how to properly operate the equipment and system.

Perhaps the worship leaders I’ve surveyed are assuming that a sound person should already have these skills, and therefore haven’t mentioned them.

Further answers I’ve received in the survey—although they’re not at the top of the list—include the ability to mix well, keep volume under control, and function as “an extension of the worship team.”

Regardless, the number one answer I’ve received? Attentiveness. As in paying attention, or focus.

Number two? Attitude. As in always having a good one.

Now the shoe is on the other foot, so to speak, because it seems—to me—that both attentiveness and attitude should be givens.

If you’re helping with ministry (providing sound in this case), bringing a good attitude should be a no-brainer, and because in some ways the sound operator can “silence” the word of God being preached, you’d better be paying attention!

Yet consider these anecdotes…

One worship leader told me the story of a volunteer sound operator who’s been serving for 18 years, and is a great guy, easy to work with.

However, this fellow has a consistent flaw: a soloist can walk out of the choir, go to center stage, stand behind the mic for several seconds, and still, the mic isn’t turned up until the third or fourth word of the solo. That’s definitely an attentiveness problem…

Another leader told me that one of his sound operators is so gruff that the worship team dare not ask him for anything. The result is that on any given Sunday, there might be no vocals in the monitors, or a mic is not provided for a performer, and so on—and yet no one speaks up because they’re afraid of getting their heads bitten off. Talk about an attitude problem…

These two stories reveal even further problems. In the first case, the sound operator should be asked—kindly—if he might not better serve by volunteering his time elsewhere.

In the second case, someone with such a nasty disposition should be asked—kindly—to modify his behavior, and if that doesn’t work, he should be asked—kindly—to step down.

Let me sum it up this way.

If you’re at a concert and the mix is pleasing, and there’s no feedback or missed cues, you’d likely think (and would be right) that it’s a successful event, at least from a sound reinforcement point of view.

But if you’re at a concert and the mix is pleasing, but there are occasional squeals of feedback and some dropped cues, you’d likely be at least somewhat disappointed.

The moral of the story: sound operators should be able to mix musically and operate their equipment/systems competently, but these worship leaders make a very persuasive point: it all can be negated by lack of proper attention and by not bringing the right attitude to the gig.

Understanding the “Why” in Church Planning

The recognition and praise of numerical size can drive some to emulate what Large/Successful churches are doing.

American culture leads us to the false assumption that bigger is always better.  This also spills into churches as we recognize and praise the numerical size of a church rather the spiritual depth that exists at a church.

Greatness is not found in numerical numbers or percentage of growth.  Although, I will argue that growth is a strong byproduct of greatness.

The recognition and praise of numerical size can drive some to emulate what Large/Successful churches are doing.  There is nothing wrong with looking at the successful churches to see what they are doing right. However, when you copy them, trying to emulate what they are doing is when you lose sight of your unique calling and purpose.

I recently was speaking with some church leaders and the discussion began to revolve around the church in the area that averages 15,000 attendees per weekend.

All of us talked highly of the church, its reputation and how it serves so many people. In fact, one of the leaders said I love the look of their stage especially their new set.  In fact, I like it so much I am trying to get our volunteers to build one just like it.

I have seen the set on the stage at the large church and it is gorgeous! It also really fits the DNA of the large church.

I also know that it costs thousands of dollars to build.  Feeling bold and also having a strong relationship with this group, I began systematically questioning first why that church wanted to copy the set and then how they planned to do it.

We didn’t get very far past the “it looks so cool” comment in regards to the why of building it.  Then the how and how much it would cost question pretty much shut down the discussion.  I was not trying to be the dream killer or wet blanket, but I thought it was prudent to first fully understand the why.

I then asked the following question, “if you had one more $, one more staff member or one more square foot of building, would you automatically grow spiritually or numerically?”

The first shot back at me was “It would sure help!” Following the laughter after that comment. I retorted “yes, but would it automatically cause you to grow?”  The discussion that followed was about how all of those things, $, staff and building follow growth, but doesn’t really cause it.

Our discussion also led us to ask the question Why?

Why did the large church have this cool set?  Our speculation was that the large church knew why they designed and built the set, it fit the sermon series and the overall impression that they wanted to make.  The church who wanted to copy it was doing it just because it was cool.  There was no real why.
I have found some successful questions to ask to help get to the Why?

1. Does it enhance your mission and your message?

If your mission revolves around bringing in the poor a $100,000 led wall and huge production is sending the wrong message and most likely alienating and confusing who you are trying to reach.

2. Does it bring engagement.  Does it draw people into worship?

Does it cause people to engage on a deeper level?  A friend of mine uses this litmus test after each service.  He asks the simple question “Did people worship”?

3. Does it show creativity, is it an artistic expression?

Creativity is a gift that God has given us.  I really enjoy when someone uses the creativity entrusted to them in a way that draws me into worship.

4. Does is evoke an emotion or deep feeling.

The most powerful times that I have in worship is when my intellect, my heart and my spirit are in unison praising God.  The environment is helpful in drawing me into that deep, powerful worship.

Answering these questions can help you determine if the next set, moving light, production element….  Has purpose and meaning.  In other words, you’re not just doing it because you think it is cool.

The Power Of Music & Technical Responsibilities

The emotional attachment to music that we humans have amazes me.

I can hear a song that I listened to in junior high school, and boom—my mind goes back there. I can remember where I was, see who was with me, and sometimes even relive the emotion that I experienced almost 30 years ago.

Recently I interview Gary Matthews, Pastor of Worship at Christ Memorial Church in Holland, MI, and we talked about this attachment to music.

Gary made some points that I think are very valid—one of them is, “when we eliminate a style or genre of music, we eliminate memories.” The me, at least, he’s right on with that statement!

Recently I was in a worship service where we sang the 1980s chorus “All Hail King Jesus” and I was “transported” to 20 years ago, standing in the sound booth at the church I served at that time, praising God for the blessings he had given me, in particular our first child that was born the week before. What a great and powerful memory.

Gary talked about the hymn sings that he led at Christ Memorial, noting that a highlight was “request time.” I attended a number of those hymn sings with my family, and request time was also the highlight for us. The key was that Gary asked each person requesting a song to share why it was important to them. To hear “older” saints talk about an event that happened almost a half century earlier was deeply moving.

So if music is so powerful, how does it apply to the technical side?

1)    It calls each of us, TnT (Tech and Talent), to bring our “A game” to the table every time.

2)    It calls us to be prepared, rehearsed and ready to go.

3)    It gives us the opportunity to participate in the worship in a way that also ministers to us, the technicians and musicians.

4)    It allows us to be involved in something way bigger than we actually are.

5)    It allows us to be a part of something that touches people and may very well bring them to a place, a memory, and in doing so, it strengthen our faith.

6)    The opportunity is there for someone who has “strayed from the church” to be called back to a time when they were involved and connected to God, helping call them to that place again.

Enjoy my conversation with Gary Matthews.

Who Is Gary, And What Is Worship Like At Christ Memorial? Each Worship Service Is A Unique Opportunity The Pastoral Call And Roll

Communication Can Make All The Difference In Making A Ministry Much More Effective

Over the years I’ve worked with churches, the problems I find often have foundation in basic communication, organization and administrative skills — or more precisely, the lack thereof.

Over the years I’ve worked with churches, the problems I find often have foundation in basic communication, organization and administrative skills—or more precisely, the lack thereof.

My primary field of interest and experience is with the technical side of ministry, so the discussion here will reflect that. However, I offer that many of these same approaches and ideas can be applied to many areas of a ministry.

Quite often I visit with a church where there are numerous complaints about a lack of consistently in the technical area, and the explanation goes something like: “When Jim is here everything works, but when he is not it is a disaster.”

I know at that point that while Jim may be a great operator and may understand the system very well, he’s most likely not a good delegator, administrator or teacher. When a church is suffering from the “Jim’s the man” syndrome, I can almost guarantee that the mixing board/patching is either not labeled, labeled incorrectly or just poorly labeled. The poor folks who are mixing on the weeks Jim is not there end up scrambling just to get things properly connected and working.

Also, because they’re volunteers and “Jim the man” is the golden boy in the eyes of the Worship Leader, people are afraid to step in and to try to organize and logically lay out the board.

Other things that end up happening usually relate back to clear organization, things like:

• Batteries failing in the middle of the service because everybody thought someone else had changed them.

• Trying four mic cables until you find one that works, because nobody throws out or labels the bad cables.

• The last minute scramble to find a mic (or stand, or direct box) that is missing because somebody used it during the week in another room at the church.

• Nobody shows up to mix on a Sunday morning. Bob traded with Steve who traded with George and now nobody really knows who on for the next month.

• The sound person “on” for a given week shows up “late” because “Jim the man” never told him/her the Worship Leader was bringing in a mini-orchestra of 10 players, along with  six vocalists. The poor sound person was actually on-time for a typical Sunday, but did now know an extra hour or so was needed for additional setup.

I’m sure you can add your own list of frustrations but rather than moan over them, let’s look at how to prevent them.

1) Get together as a group and agree to a consistent layout of the mixing board and create a channel/patch list that sits next to the board. Also, commit to each other that if for some reason you need to deviate from the standard layout, immediately following the service you will reset the boars to the standard layout.

2) Make a rule that first thing every Sunday new batteries go in the wireless mics. This takes the guess work out of the equation and also lets you use the mics during the week without wondering when the batteries will die. Wireless mics usually last up to 10 hours on a fresh set of batteries. To be precise, check the specs of your system, and then simply do the math.

3) Throw away bad cables. I know that this is not eco-friendly and everyone likes to occasionally get out the soldering iron. However, my experience shows that either the repair never happens and the cable accidentally gets placed back with the good ones, or a repair ends up being poorly done.

4) Organize mics, cables and all accessories and put a sign out sheet that details who took the item and to what room they took it to. This way everyone will know where that missing equipment should be located.

5) Hand out or post online a schedule for six months of who is “on” every Sunday. In the sound booth (or online), keep a master schedule with this rule: “if your name is on for that day, you’d better be there.” This doesn’t mean that dates can’t be traded; rather, if dates are traded, this should be immediately noted on the master schedule.

6) Put the burden on the Worship Leader to communicate—ahead of time—with the actual person that is on for that Sunday. A simple email with a stage layout and instrument list will provide the information needed to plan for special needs and configurations, as well as the time to do them right.

These may sound like simple suggestions, but may churches are simply negligent in these fairly basic tasks. If there is a no leader of the crew, volunteer to be the coordinator, or facilitator that will facilitate the items above. If there is a clear leader, offer to help them with the organization. In a respectful manner, of course

 

Insuring Consistency From Service To Service

The benefit of keeping everything in its place and in working order

Talking with worship technicians and worship leaders, I often hear the complaint that from week to week, the quality of Sunday morning services varies.

Some of this stems from training, such as when there’s a problem and the tech doesn’t know how to fix it. Some of it is skill; for example, some sound engineers just have a better ear and command of the equipment than others.

The skill level of musicians may also vary, usually due to lack of experience and thus confidence. When they know a song, no problem, but when they’re unsure, they hold back and can become tentative.

But in my experience, there’s another primary contributor to the problem of inconsistency: equipment status and organization.

Example: It’s five minutes before the start of the service, and the sound engineer is sweating bullets, being told to set up for an additional four musicians that the worship leader hadn’t mentioned until just now. No time for sound check, no time for even a simple line check for these new players.

The mics and direct boxes are quickly located, plugged in, and positioned, and then the engineer high-tails it to the sound booth in time for the start of the service.

Rough estimates are made requiring the input gain and monitor levels, a quick prayer murmured, and the channels are unmuted for the opening song.

Then, and of course, “it” happens: that infamous bzzzzzzzz that makes everyone’s hair stand on end!

This particular time, the problem is the additional bass player’s direct box. Time for a split decision: mute the channel or quickly get to the stage to check find the cause, likely the line cord on the bass, or the direct box is faulty (or set wrong), or the direct box cable is bad, or…?!?

With so many potential trouble spots, and so much else going on during the service, the choice is likely going to be to mute the channel and be comforted by the fact that at least some of the sound coming from the bass rig is still being heard in the house, so the player’s efforts aren’t completely wasted.

Was this entire situation preventable? Of course! And, as usual, it’s the simple things that matter most.

There are at least five things that could and should have been done prior to this “sweat and bzzzzzz” fest:

1) Basic maintenance. All cables and cords need to be checked on a monthly basis. In addition, these should be treated properly (wrapped correctly) and organized (hung in a single, logical location). I recommend a peg board, where cables are sorted by type and length. This way, they can be easily found, even in pressure situation, and will work correctly.

There should be at least two spare cables for each variety of cables (and connectors) being used.

2) Organization. Staying with audio, it’s vital to know exactly how many inputs, and what type, will be required for each and every service. And all of these must be set up and tested ahead of time.

3) Communication. Techs should regularly interface with the worship leader and never be shy about asking if anything new or unusual is coming up. Do this early, and as often as necessary. It beats being surprised, and, it also beats having things go wrong on Sunday.

Still, last-minute stuff can and will happen. Working sound at my church recently, I noticed on the worship order that a missions report had been scheduled, and it would be delivered by someone we weren’t outfitted with a headset/lavalier mic. This was 10 minutes before the service.

So I walked up to the stage and quickly arranged for one of the vocalists, at the appropriate time, to hand off her vocal mic to the person delivering the report, and then to collect it when he was done. Nothing genius, but a last-minute solution that worked smoothly and well. When the time came, I was ready to quickly adjust that particular mic channel to adjust for the new person’s particular voice and mic handling.

4) Plan ahead, and always have a “plan B.” Normally the above scenario would not have been an issue because we always keep a spare “just in case” handheld mic on a stand on the stage (discretely out of the way). But at this particular point in the service, it was already going to be used by someone else on the worship team.

5) Have a party! (You didn’t see that one coming, did you?) Once every few months or so,  the entire tech team should get together to go through all of the equipment, making sure it’s all there, working properly, and organized. It really helps to make this a fun, festive event, with pizza and cold drinks and some time for everyone to “just hang.”

Keep these five things in mind, and you’ll see a dramatic improvement in consistency from service to service.

 

Church DNA: Who are you? Who?

Along the way it has become an idea, that if the big, cool churches are doing something, then everybody feels like they need to copy them and do the same thing.

 

A good friend of mine Jeff Abbott, service programming director at Ada Bible Church in Ada, Michigan recently opined about the copycat syndrome in today’s churches.

He talked about how a couple of years ago everyone had to have pallets on their stage to look cool.

He also bemoaned the current use of LED tape.

Jeff has nothing against pallets or LED tape, however he is discouraged by what he refers to the cookie cutter look of today’s contemporary churches.

Jeff continued on talking about the idea that if the big, cool churches are doing something, then everybody feels like they need to copy them and do the same thing.

Jeff asked the question “Does God really want the church to be a bunch of clones, stamping a couple clones out in towns across the country?”

Both Jeff and I agree that we do not believe that is what God intended for the church.

It really comes down to a church understanding their own DNA and culture and living that out.

I was at a training session where the main topic was diversity.  Point blank I expected the typical talk on culture differences and the understanding that we need to develop between cultures.  The speaker asked the simple question of how many different cultures that we thought existed.

I began trying to estimate the number of countries and then thinking I could probably add a 5 to 10x factor to that number.

I figured each country had a main culture with a few additional sub cultures that permeated each country.  His answer rocked me on my heals and shocked me.  He proclaimed with authority that there are around 7 billion cultures in the world!

Wait 7 billion, how can that be?  That is about how many people are on earth.  Exactly!

So am I saying that we need to have 7 billion different churches?  I believe there should be 7 billion different temples as our bodies are the temple of the Lord, I do not believe each person is a church.
A church is a collection of cultures (people). I liken to America, there is the distinct American culture but in that culture there are a lot of subcultures.

On the lateral plane there are culture separations based on race, socioeconomic class and the like.  On the vertical plane there is the age difference, the Boomer, GenX and Millennials.  All of the different cultures make up the overall American culture.

The church is really the same way.

As people we bring our own diverse culture under the umbrella of the church to collectively create its own distinct culture.  This could be a culture based around evangelism, missions, doctrine etc.  Whatever that culture is, a wise church will base its ministry around the culture, thus creating the DNA of the church.

Once discovered, each church must do and create things that fit into its own unique DNA.

This does not mean that a church cannot learn and adapt ideas from another church or other institution.  It means that the church has to meld it into their unique DNA.

A great example that I experienced of this taking place was at the WFX conference.

Jeff and I were walking downtown Louisville, enjoying the downtown when Jeff suddenly stopped and pulled out his phone and snapped a picture of a window display.  The display was a cool wood design that filled the front window of an architectural firm.  It really resonated with Jeff (and myself), it also was a perfect window display for an architectural firm that showed off their design creativity.  Jeff turned to me and said, “I just got a great idea for a set design”.

Will the set look exactly like the window display?  I doubt it. When Jeff builds the set it will be inspired by the window display, in fact it will most likely bear a strong resemblance to it.  More importantly the DNA of Ada Bible Church will be woven into the set and it will become part of who Ada Bible is.

If you don’t know or understand the DNA at your church, discover it!

Also do things that fit your DNA.

This includes taking things that you see and weaving them into your DNA.

10 Things Worship Leaders want from Church Techs

While nothing replaces knowing the tech side of the audio craft, there’s a lot more to being successful in the role.

Over the last 30-plus years, I’ve served on numerous tech teams at various ministries and have learned many things – many of them the hard way.

While nothing replaces knowing the tech side of the audio craft, there’s a lot more to being successful in the role.

Here are some things I’ve picked up along the way, combined with the results of an informal survey of worship leaders about what they want most from techs.

1. Pay attention. Attentiveness is the number one thing worship leaders value.

They want to know that someone cares and is looking out for them. When that’s not the case, it usually leads to animosity that manifests itself at rehearsal (worship leader yelling, “Hey, gang – down here. Yeah it’s me. I need more monitor!) and at services (frustrated look on worship leader’s face as he tries to discretely signal that he needs more monitor). It’s a recipe for disaster, resulting in frustration on both sides.
The solution is to stay consistently focused on what’s happening (of course) and to develop practices to make sure it happens. For example, learning to mix with your head up. Dave Rat, a top front of house engineer in the concert world, positions his console sideways in relation to the stage and even created his own console “Braille” system. This allows him to mix by touch, without continually looking down at the board, so that he can stay concentrated on the stage.

2. Positive attitude.

At one church I visited, all of the musicians were quite intimidated by the monitor engineer; in fact, he was so unpleasant that rather than interface with him, they were willing to live with horrible sound in their monitors, rehearsal after rehearsal, service after service. Don’t be this person!
It’s amazing how far good attitude goes. If the musicians know that you care about them and are working to make everything as good as possible, they’ll give you a lot of grace. And they’ll also be at their best from a performance standpoint.

3. It’s not all about you.

I’ve encountered several sound operators over the years who actually think the musicians wouldn’t be able to perform without them. Wrong. Someone else can and will step up. Being an accomplished tech is a wonderful thing, but the point is to be as useful as possible in supporting the efforts of everyone involved with worship. As top producer Quincy Jones famously said, “Check your ego at the door.” I call it “TnT” – Tech and Talent working together.

4. It’s not all about the gear.

A friend recently made this statement: “With great gear comes great responsibility.” His point is that with the right tools, there’s no excuse not to make it sound as good as possible. To this I add that no matter what gear is available, we still have you the responsibility to do our best. It’s easy to fall into the “equipment trap,” so avoid it.

I recently attended an arena event served by a million-dollar (literally) sound system. The first band sounded awesome. The second band sounded awful. The difference? The techs, not the gear (or the musicians). The first band’s tech team knew what it was doing while the second one did not, so a sophisticated sound system wasn’t going to save them.

5. Musicians are not the enemy.

Although at times, it can feel like they are. Some exhibit arrogance and condescension, unwilling to adapt while always ready with a snarky remark.

But it doesn’t matter. We need to make things work as well as possible for the greater goal. And the truth is, most of them want the exact same thing.

There’s no call to be a jerk in kind, or on the opposite end of the spectrum, a pushover. Be ready to kill them, but only with kindness. It takes two sides to go to war, so don’t complete the equation. (It’s also a war no one wins.) Speak to them with a calm, measured tone, and try to do so with grace and humility. Remember: none of us are perfect.

Further, communicate what you’re doing trying to do with their sound and why. For example, tell them you’re moving a monitor two feet to the left so that the output from the monitor is in the non-pickup area of the microphone, and will thus give them a purer sound with less risk of feedback. This type of discussion can go a long way to diffusing tension and reinforcing that you’re indeed working together.

6. Constantly improve your craft.

Musicians rehearse, they practice at home, and then with others they play in advance of services. We need to take the same approach, studying our systems, increasing our understanding of how they work, reading and researching and then putting it into practice.

Another thing that really helps is advancing the material to be used at the upcoming service. I try to get the music in advance, and actually listen to it, critically, and then plan and prepare as to how I can best reproduce what I’m hearing

7. Sometimes it requires long hours.

Get over it.

8. Sometimes it’s a thankless job.

Get over it. Both of these points tend to go together. A tech role can take an inordinate amount of time and it’s rare when anyone notices all we do. We often seem to be the first ones there, then buried in making things work, and then the last ones left to turn out the lights. But that’s the situation, and it’s not about us.

Currently, Todd Elliot, formerly a technical director at Willow Creek Church, is hosting seminars for techs across the country, and I encourage you to attend one. They’re called FILO (First In, Last Out), with Todd offering a lot of helpful advice. The key is not getting burned out – get away as needed, spend time with family and friends, and rejuvenate instead of being a martyr.

9. Relationships are really all that matter.

This applies to the tech team as well as worship leaders, pastors, musicians, and others. More than anything, it determines your success and longevity. For example, I often get together for lunch with our pastor just to check in and see how he’s doing as a person. I also find out how he thinks things are going and can get a feel for what needs to change. And I have his ear to talk about what the tech team needs.

10. Sometimes we just have to say no.

Of course, knowing how and when is the tricky part. Most tech people are servants. We want to make things happen, we want to please, we want to be a hero. This leads to making it tough to refuse requests, no matter how difficult.

For example, someone wants to patch in an additional vocal mic five minutes before the service starts. This can probably be done, but it interrupts other prep and there’s no chance for a sound check. In other words, it’s a recipe for unnecessary problems. So just because we “can” doesn’t mean we “should.” These things also have a tendency to set a new expectation, and where that stops, nobody knows.

R-E-S-P-E-C-T just a little between Musicians and Techs

I had the privilege of doing front of house sound for a sitting President of the United States.  It was one of the simplest and easy gigs I have ever done.  It was also one of the highest paying gigs I have ever done. You can read about it here

 

During the 4 hour warm up (The President was over 2 hours late) one of the Presidents detail handed me a few CD’s for pre-music. It was they typical stuff of that day U2, Madonna, Bon Jovi and even Kenny G.  During the wait the famous song RESPECT by Aretha Franklin came on. I have to admit I chuckled, thinking yeah respect, I don’t agree with the Presidents Policies or morality.

 

I was struck somewhere during that song how wrong my attitude was.  While I did not agree with this man, He was in a position of authority and was the reigning leader of the free world. I am called as a Christian to respect the office of the Presidency and at least honor this man as he was placed in this position.

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