Recruiting Church Volunteers: Knob Twisters or Team Members?

Explore motivational strategies in recruiting people who will prove to be creative, engaged and committed.

I was recently thinking about a something I watched take place several years ago – the official “school count” day.

Specifically, a very large school district here in the state of Michigan was providing free meals and giveaway items in trying to “lure” attendance from every student possible.

This was taken from the school district’s official website:

Free breakfast and lunch
The Office of Food Services will offer breakfast and lunch to every student at no charge.

Great prizes
Students who attend class all day on count day will have a chance to win a 42-inch plasma flat screen TV, laptop computer, iPod nanos, or an American Express gift card through a Radio One contest.

From what I’ve read, 75 percent of school funding in our state is based on the fall count day, and 25 percent is based on the winter count day.

Something about this recruitment “approach” just didn’t sit right with me. Numerous studies have shown that the best results do not necessarily come when award-based incentives are given.

Now, perhaps if you’re just looking to fill a seat on a particular day, this tactic might prove somewhat successful.

But if you’re trying to inspire and motivate someone to attend school on a daily basis – and not be a delinquent or dropout – the results may actually be worse than if you never offered the incentive.

What drives people to engage long term is not “prizes” but rather their own interest in the program or activity, along with the belief that they’re making a difference.

We like to be involved in things that are “bigger” than we are, and this type of environment can encourage us to stay with it.

Daniel Pink provided a fascinating look at what motivates people in a presentation at the TED (Technology, Entertainment, Design) conference in 2009.

Daniel describes how if you want to motivate workers to do a “non-thinking” repetitive task, then incentives like cash and prizes can work.

However, if you want people to be committed, creative, and engaged, these types of incentives will not work.

How does this apply to recruiting church sound/worship production volunteers?

  • Seek out those with a genuine interest
  • Provide the opportunity for those involved to grow and expand their skills
  • Entrust them with as much responsibility and flexibility as possible
  • Allow them to experiment and to offer suggestions on equipment and procedures
  • Foster an environment where they really feel involved with something much bigger than just “twisting knobs and pushing faders

Look at it this way –  if these five tips don’t work, you can always revert to the “prize” model.

It could go something like this: “if you show up on time, don’t goof around or cause any problems, I may just honor you by letting you carry my guitar (or keyboard, drum sticks, gold plated microphone – whatever) around for me, and also associate with me.”

Hmm… I guess it all comes down to our concept of a good volunteer: are they a knob twister or a team member?

 

What Does A Worship Leader REALLY Want From a Church Tech?

Recently, I’ve been doing an informal survey on this topic, asking worship leaders for their views on working with techs at their churches.

What does a worship leader want out of a tech?

According to worship leaders, what are the most important aspects of being a church sound operator?

I’ve been doing an informal survey on this topic, asking worship leaders for their views.

The answers have been surprising, at least to me.

For example, to this point not one of them has mentioned that a sound operator should have musical talent. Nor have they brought up the value of having a critical ear when it comes to music.

Maybe it’s my own biases, but I thought these factors would at least rate a mention.

Here’s another one that hasn’t come up: knowing how to properly operate the equipment and system.

Perhaps the worship leaders I’ve surveyed are assuming that a sound person should already have these skills, and therefore haven’t mentioned them.

Further answers I’ve received in the survey—although they’re not at the top of the list—include the ability to mix well, keep volume under control, and function as “an extension of the worship team.”

Regardless, the number one answer I’ve received? Attentiveness. As in paying attention, or focus.

Number two? Attitude. As in always having a good one.

Now the shoe is on the other foot, so to speak, because it seems—to me—that both attentiveness and attitude should be givens.

If you’re helping with ministry (providing sound in this case), bringing a good attitude should be a no-brainer, and because in some ways the sound operator can “silence” the word of God being preached, you’d better be paying attention!

Yet consider these anecdotes…

One worship leader told me the story of a volunteer sound operator who’s been serving for 18 years, and is a great guy, easy to work with.

However, this fellow has a consistent flaw: a soloist can walk out of the choir, go to center stage, stand behind the mic for several seconds, and still, the mic isn’t turned up until the third or fourth word of the solo. That’s definitely an attentiveness problem…

Another leader told me that one of his sound operators is so gruff that the worship team dare not ask him for anything. The result is that on any given Sunday, there might be no vocals in the monitors, or a mic is not provided for a performer, and so on—and yet no one speaks up because they’re afraid of getting their heads bitten off. Talk about an attitude problem…

These two stories reveal even further problems. In the first case, the sound operator should be asked—kindly—if he might not better serve by volunteering his time elsewhere.

In the second case, someone with such a nasty disposition should be asked—kindly—to modify his behavior, and if that doesn’t work, he should be asked—kindly—to step down.

Let me sum it up this way.

If you’re at a concert and the mix is pleasing, and there’s no feedback or missed cues, you’d likely think (and would be right) that it’s a successful event, at least from a sound reinforcement point of view.

But if you’re at a concert and the mix is pleasing, but there are occasional squeals of feedback and some dropped cues, you’d likely be at least somewhat disappointed.

The moral of the story: sound operators should be able to mix musically and operate their equipment/systems competently, but these worship leaders make a very persuasive point: it all can be negated by lack of proper attention and by not bringing the right attitude to the gig.

Understanding the “Why” in Church Planning

The recognition and praise of numerical size can drive some to emulate what Large/Successful churches are doing.

American culture leads us to the false assumption that bigger is always better.  This also spills into churches as we recognize and praise the numerical size of a church rather the spiritual depth that exists at a church.

Greatness is not found in numerical numbers or percentage of growth.  Although, I will argue that growth is a strong byproduct of greatness.

The recognition and praise of numerical size can drive some to emulate what Large/Successful churches are doing.  There is nothing wrong with looking at the successful churches to see what they are doing right. However, when you copy them, trying to emulate what they are doing is when you lose sight of your unique calling and purpose.

I recently was speaking with some church leaders and the discussion began to revolve around the church in the area that averages 15,000 attendees per weekend.

All of us talked highly of the church, its reputation and how it serves so many people. In fact, one of the leaders said I love the look of their stage especially their new set.  In fact, I like it so much I am trying to get our volunteers to build one just like it.

I have seen the set on the stage at the large church and it is gorgeous! It also really fits the DNA of the large church.

I also know that it costs thousands of dollars to build.  Feeling bold and also having a strong relationship with this group, I began systematically questioning first why that church wanted to copy the set and then how they planned to do it.

We didn’t get very far past the “it looks so cool” comment in regards to the why of building it.  Then the how and how much it would cost question pretty much shut down the discussion.  I was not trying to be the dream killer or wet blanket, but I thought it was prudent to first fully understand the why.

I then asked the following question, “if you had one more $, one more staff member or one more square foot of building, would you automatically grow spiritually or numerically?”

The first shot back at me was “It would sure help!” Following the laughter after that comment. I retorted “yes, but would it automatically cause you to grow?”  The discussion that followed was about how all of those things, $, staff and building follow growth, but doesn’t really cause it.

Our discussion also led us to ask the question Why?

Why did the large church have this cool set?  Our speculation was that the large church knew why they designed and built the set, it fit the sermon series and the overall impression that they wanted to make.  The church who wanted to copy it was doing it just because it was cool.  There was no real why.
I have found some successful questions to ask to help get to the Why?

1. Does it enhance your mission and your message?

If your mission revolves around bringing in the poor a $100,000 led wall and huge production is sending the wrong message and most likely alienating and confusing who you are trying to reach.

2. Does it bring engagement.  Does it draw people into worship?

Does it cause people to engage on a deeper level?  A friend of mine uses this litmus test after each service.  He asks the simple question “Did people worship”?

3. Does it show creativity, is it an artistic expression?

Creativity is a gift that God has given us.  I really enjoy when someone uses the creativity entrusted to them in a way that draws me into worship.

4. Does is evoke an emotion or deep feeling.

The most powerful times that I have in worship is when my intellect, my heart and my spirit are in unison praising God.  The environment is helpful in drawing me into that deep, powerful worship.

Answering these questions can help you determine if the next set, moving light, production element….  Has purpose and meaning.  In other words, you’re not just doing it because you think it is cool.

R-E-S-P-E-C-T “just a little bit” between Tech and Talent

I had the privilege of doing front of house sound for a sitting President of the United States.  It was one of the simplest and easy gigs I have ever done.  It was also one of the highest paying gigs I have ever done. You can read about it here

During the 4 hour warm up (The President was over 2 hours late) one of the Presidents detail handed me a few CD’s for pre-music. It was they typical stuff of that day U2, Madonna, Bon Jovi and even Kenny G.  During the wait the famous song RESPECT by Aretha Franklin came on. I have to admit I chuckled, thinking yeah respect, I don’t agree with the Presidents Policies or morality.

I was struck somewhere during that song how wrong my attitude was.  While I did not agree with this man, He was in a position of authority and was the reigning leader of the free world. I am called as a Christian to respect the office of the Presidency and at least honor this man as he was placed in this position.

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The Kick Drum Is Too Loud? Says Who?

Sometimes my first reaction to something isn’t always my best reaction.

Recently I was mixing a group that I’d handled a few times before, and after about 30 minutes of rehearsal, the leader walked out in to the house to listen to the mix.

What happened next is where I thankfully took time to process rather than react. After a few minutes, the leader shouted, in what I interpreted as a rather curt tone, “The kick drum is way too loud!”

My passive aggressive nature was screaming from me to either shout back or turn up the kick even more.

But fortunately, in my case, a bit of wisdom has finally come with age. So rather than elevate the conflict, I did the smart thing and turned down the kick. Doing so also allowed me to think a bit more rationally.

My thoughts, not in any particular order:

1) The leader knows the band and what the mix should sound like.

2) The leader is an idiot. Everyone likes to feel the kick drum (notice I said I was only a bit more rational).

3) I’m a professional and know how to mix (OK, so I’m not always rational).

4) Maybe the kick is a little heavier on the main floor (I was mixing from a balcony position).

5) The average age of the audience will be somewhere between blue hair and retirement home, so the leader is probably just asking me to mix to the audience.

6) I’ve been accused before about having too much kick in my mixes.

7) Perhaps my mix is not matching the musical performance.

That last thought, number 7, is the one I settled on as “most” valid and most likely what the leader intended: the sound of the performance should match the music of the performance. Bill Gaither music should not sound like rock. Rock should not sound like classical. Classical should not sound like there is a sound system present. Etc…

I was thankful I didn’t take his “suggestion” as a personal attack and do something stupid, and I was able to provide a mix that better represented the musical performance. Win-win.

Later in the rehearsal, I went down to the main floor to hear how it sounded overall, and to specifically evaluate the kick. I thought the kick (and drums overall) sounded O.K., maybe a little light, but I asked the leader to join me and share what he was hearing.

His take was that the drums, overall, were a little too loud. It was his show, he had written all of the arrangements, and he leads this band all of the time, so he knows the sound he is looking for. It was my job to make that happen.

The morals of this story:

1) Be slow to speak and react.

2) Don’t take things personally. Just because someone makes a suggestion, don’t get offended.

3) Our role as sound mixers is to best represent what’s happening on the stage and to mix to that style of music, not how we personally like it.

4) The leader has the final say. He (or she) has either written or picked out the arrangements, secured the musicians, and has an opinion on how it should sound.

The Extra 10% Really Matters

Why do so many churches talk about middle of the road when it comes to system upgrades?
I recently had two experiences, unrelated on the surface, that really got me thinking.
The first happened at a church that was talking with me about upgrading their sound system. If you’ve ever been through the process of updating a system, be it sound, lighting or video, you know it’s a chore—or actually, a set of chores.There’s the pursuit of determining what’s needed, soliciting proposals, selecting a proposal, getting the church/committee to sign off on it, overseeing the install of the new components, and then figuring out how to operate them. I could talk at length about any one of the steps, but based on my recent experience, let’s start with a question (actually two): Why upgrade, and what are the expectations?

Continue reading “The Extra 10% Really Matters”

The Dynamics Of Dynamics

Sitting in the tech booth during a service on a recent Sunday, I had an “a-ha” moment. Not a big one, but still a good lesson.

We had traded worship bands for the day with our sister church. Our band was playing at their place, and vice versa.

One of our front of house people, Justin, traveled with the band to do the mixing. Just as our service began, I received a text from Justin that simply said, “Running a service at 85 dBA. A new record!” I glanced over at the Smaart app running on my iPad, and our levels were hovering around 88 dBA.

This was during a mellow song; moments later we were doing 90 to 95 dBA. Just then, Justin texted me again: “Update. I was able to get it to 80 dBA. It seems to have pleased the masses.”

This “conversation” (via text) got me thinking about the “how loud is too loud” conversation that’s a constant among church tech folks, and I found myself watching our Smaart app meter a little more than usual. In fact, I rarely look at it in terms of overall SPL, but rather for monitoring overall frequency response.

Continue reading “The Dynamics Of Dynamics”

The Power Of Music & Technical Responsibilities

The emotional attachment to music that we humans have amazes me.

I can hear a song that I listened to in junior high school, and boom—my mind goes back there. I can remember where I was, see who was with me, and sometimes even relive the emotion that I experienced almost 30 years ago.

Recently I interview Gary Matthews, Pastor of Worship at Christ Memorial Church in Holland, MI, and we talked about this attachment to music.

Gary made some points that I think are very valid—one of them is, “when we eliminate a style or genre of music, we eliminate memories.” The me, at least, he’s right on with that statement!

Recently I was in a worship service where we sang the 1980s chorus “All Hail King Jesus” and I was “transported” to 20 years ago, standing in the sound booth at the church I served at that time, praising God for the blessings he had given me, in particular our first child that was born the week before. What a great and powerful memory.

Gary talked about the hymn sings that he led at Christ Memorial, noting that a highlight was “request time.” I attended a number of those hymn sings with my family, and request time was also the highlight for us. The key was that Gary asked each person requesting a song to share why it was important to them. To hear “older” saints talk about an event that happened almost a half century earlier was deeply moving.

So if music is so powerful, how does it apply to the technical side?

1)    It calls each of us, TnT (Tech and Talent), to bring our “A game” to the table every time.

2)    It calls us to be prepared, rehearsed and ready to go.

3)    It gives us the opportunity to participate in the worship in a way that also ministers to us, the technicians and musicians.

4)    It allows us to be involved in something way bigger than we actually are.

5)    It allows us to be a part of something that touches people and may very well bring them to a place, a memory, and in doing so, it strengthen our faith.

6)    The opportunity is there for someone who has “strayed from the church” to be called back to a time when they were involved and connected to God, helping call them to that place again.

Enjoy my conversation with Gary Matthews.

Who Is Gary, And What Is Worship Like At Christ Memorial? Each Worship Service Is A Unique Opportunity The Pastoral Call And Roll

Wayfinding, Which Way is Which?

One of the most difficult tasks for a church is making visitors feel comfortable. Here’s what you can do to help visitors – before and after – they enter your doors.

I believe one of the most difficult tasks for a church is making visitors feel comfortable.

The difficulty lies in the fact that every person is unique in their needs and desires.  Some want to be warmly welcomed and shown around.

Others just want to slip in an out unnoticed until they are ready to reveal themselves.

However there is one commonality that can make every visitor very uncomfortable. That is the feeling of being lost.

For most people anyplace that is new and different can be, and often is intimidating.  If the experience is visiting a large unfamiliar church – that visit can be overwhelming. And even being a guest at a small local church can be scary.

So what can you do to make that visitor feel more comfortable – before and after –  they enter your doors?

Give them an experience before the visit.

People feel more comfortable if they know what to expect.

A number of churches do a good job on their website, explaining what attire is expected and giving a little narrative about what to do or where to go.  But why not give people more of an experience on your website?

A church that I am working with is putting together a visitor experience for their website that includes a fly thru with a drone. The drone video will take the visitor from the parking lot thru the entrance, show the visitor center, coffee area, restroom locations and children’s area.

The idea is to stage it so it looks like a Sunday morning. So there would be people in the building, making it look as life like as possible.

I love this idea!

Now if drone footage is not possible for you to get on your website, add a floor plan and pictures.

The more comfortable you can make someone feel the more likely they are to walk thru your doors on a Sunday morning.

Guide their Sunday church experience

For me one of the frustrating things in life is not knowing where to go when I walk thru the door of a building.

The problem for the person designing the wayfinding is that they do know where I want to go or what my level of “knowing” about that building or similar buildings are.

So to make signage work well, the designer of the wayfinding system must take a lot of different variables into account.

Even though there are a lot of variables some very simple truths hold true.

The first is to keep signs clear and concise.  Don’t make people have to think or interpret what the message is.  One of the many great laughs I had at the last WFX in Louisville, KY a few months ago was over this conference center sign.

One of my friends saw the sign and called me over and said, I guess no miracles allowed here because they won’t let Jesus walk on water.  Thus we created the meme

Really wayfinding is a pretty straight forward proposition and with some thought and planning it doesn’t have to be subpar.

What is good wayfinding at your church facility?

Wayfinding is really a simple problem solving exercise:

1) The person needs to know where they are at (i.e. main entrance)
2) They need to know where they want to go (i.e. childrens ministries)
3) They need to find out the route that will get them there
4) They have to be able to correctly follow the route
5) The have to know when they get to the destination

To solve these simple problems with the use of signs:

1) Keep it simple
2) Show only what is needed, don’t overly complicate directions or maps
3) Give clues along the way to keep people on the route.

In addition to having good signage there should also be a person at the welcome area that is very good at giving directions.

The person giving directions should have some simple nice looking floor plans printed on paper.  The direction giver can then draw on the map and point out landmarks along the way.

Another great way to solve the problem of giving directions is to have someone available that will lead the person to where they want to go.

In numerous churches I have been at the children’s check in area is usually the most difficult to find and the most difficult to figure out what to do when you get there.

So having an advocate (guide) that can take a family to the children’s area and then walk them thru the check in process would help make a lot of first time visitors feel much more relaxed and comfortable.

Wayfinding really doesn’t have to be a frustrating, difficult thing.

With some good signage and some people available to assist newcomers. You can easily make all of your guests feel comfortable.

Church DNA: Who are you? Who?

Along the way it has become an idea, that if the big, cool churches are doing something, then everybody feels like they need to copy them and do the same thing.

 

A good friend of mine Jeff Abbott, service programming director at Ada Bible Church in Ada, Michigan recently opined about the copycat syndrome in today’s churches.

He talked about how a couple of years ago everyone had to have pallets on their stage to look cool.

He also bemoaned the current use of LED tape.

Jeff has nothing against pallets or LED tape, however he is discouraged by what he refers to the cookie cutter look of today’s contemporary churches.

Jeff continued on talking about the idea that if the big, cool churches are doing something, then everybody feels like they need to copy them and do the same thing.

Jeff asked the question “Does God really want the church to be a bunch of clones, stamping a couple clones out in towns across the country?”

Both Jeff and I agree that we do not believe that is what God intended for the church.

It really comes down to a church understanding their own DNA and culture and living that out.

I was at a training session where the main topic was diversity.  Point blank I expected the typical talk on culture differences and the understanding that we need to develop between cultures.  The speaker asked the simple question of how many different cultures that we thought existed.

I began trying to estimate the number of countries and then thinking I could probably add a 5 to 10x factor to that number.

I figured each country had a main culture with a few additional sub cultures that permeated each country.  His answer rocked me on my heals and shocked me.  He proclaimed with authority that there are around 7 billion cultures in the world!

Wait 7 billion, how can that be?  That is about how many people are on earth.  Exactly!

So am I saying that we need to have 7 billion different churches?  I believe there should be 7 billion different temples as our bodies are the temple of the Lord, I do not believe each person is a church.
A church is a collection of cultures (people). I liken to America, there is the distinct American culture but in that culture there are a lot of subcultures.

On the lateral plane there are culture separations based on race, socioeconomic class and the like.  On the vertical plane there is the age difference, the Boomer, GenX and Millennials.  All of the different cultures make up the overall American culture.

The church is really the same way.

As people we bring our own diverse culture under the umbrella of the church to collectively create its own distinct culture.  This could be a culture based around evangelism, missions, doctrine etc.  Whatever that culture is, a wise church will base its ministry around the culture, thus creating the DNA of the church.

Once discovered, each church must do and create things that fit into its own unique DNA.

This does not mean that a church cannot learn and adapt ideas from another church or other institution.  It means that the church has to meld it into their unique DNA.

A great example that I experienced of this taking place was at the WFX conference.

Jeff and I were walking downtown Louisville, enjoying the downtown when Jeff suddenly stopped and pulled out his phone and snapped a picture of a window display.  The display was a cool wood design that filled the front window of an architectural firm.  It really resonated with Jeff (and myself), it also was a perfect window display for an architectural firm that showed off their design creativity.  Jeff turned to me and said, “I just got a great idea for a set design”.

Will the set look exactly like the window display?  I doubt it. When Jeff builds the set it will be inspired by the window display, in fact it will most likely bear a strong resemblance to it.  More importantly the DNA of Ada Bible Church will be woven into the set and it will become part of who Ada Bible is.

If you don’t know or understand the DNA at your church, discover it!

Also do things that fit your DNA.

This includes taking things that you see and weaving them into your DNA.