Sound System Upgrade From Good Enough To Great

Why do so many churches talk about middle of the road when it comes to system upgrades?

Why do so many churches talk about middle of the road when it comes to system upgrades?

I’d like to share two experiences, unrelated on the surface, that really got me thinking.

The first happened at a church that was talking with me about upgrading their sound system.

If you’ve ever been through the process of updating a system, be it sound, lighting or video, you know it’s a chore—or actually, a set of chores.
There’s the pursuit of determining what’s needed, soliciting proposals, selecting a proposal, getting the church/committee to sign off on it, overseeing the install of the new components, and then figuring out how to operate them.

I could talk at length about any one of the steps, but based on my recent experience, let’s start with a question (actually two): Why upgrade, and what are the expectations?

My meeting was with the head sound tech (volunteer) and the worship leader. We were primarily focused on switching to a new digital console and main loudspeakers. The existing stuff is almost twenty-years-old, still works fine and sounds pretty good (twenty years ago it would have been considered a near-premium system), but it is showing increasing signs of age.

As we talked the sound tech made a statement that I hear way too often. Paraphrasing it, he said, “We’re not looking for something excellent, or top of the line, but more middle of the road.”

Every time I encounter statements along these lines, I want to reply, “Sorry, I’m not the guy for you. Please see one of my competitors because they have the whole ‘doesn’t suck too bad’ thing nailed down.”

Of course, what I really say is “Well, let’s see what we can come up with” and then I start questioning them about their goals and needs, working to steer them to the best solution for the budget they have available. And if they don’t have a budget, I gently push them to establish a reasonable one.

My question: Why do so many churches talk about middle of the road?

My own experiences, both as a church member and as an A/V pro, have shown me that most/all churches striving for excellence are growing, while the ones doing the “mediocrity thing” are stagnant or shrinking.

The specific church I’m discussing here did its upgrade 20 years ago in an excellent fashion. They invested in the best they could afford at the time. (I remember it because I was involved with the project.) The minister of music (as we referred to them in those days) solicited a couple of proposals. It was a growing church, the place was pretty full, and he laid out the system needs while stressing that he wanted top quality. “I want these speakers to be hanging here 20 years from now,” he said, prophetically.

My proposal sought to meet his challenge. My competitor tried to go the middle of the road route. Of course, the minister of music did not want to settle for that.

A couple of years after we did the install, he said to me. “I never thought we’d get to use your company because you’re known as the provider of ‘Cadillac’ systems, but it turned out that you were less the 15 percent more than your competitor—and we knew with you that we would get something that would serve us well and stand the test of time.”

With that context and memory in mind, I move to my second more recent experience, where I was working front of house at a seminar at a mid-sized church. It was a very simple event, a headset mic and a handheld mic. Doing EQ on a mid-level console (only one band of sweepable EQ), I listened closely to how the system sounded. It was “just OK,” and there really wasn’t anything else I could do to make it better.

During the event, a church member who serves on the sound team stopped in to pick something up, and in passing he said, “Keep your hand on the fader—every once in a while the system just doubles in volume for no real reason, and if you don’t catch it the feedback is painful.”

Nice!

So now as I paid much more attention to the board, keeping my finger on the fader, I also began mentally adding up the cost of the system.

My conclusion was that for maybe 10 percent or so more investment, the church could have purchased far better equipment. Sound quality would be higher, and more than likely, they wouldn’t be having issues just five years after the installation.

It really does seem that with most things in life, it’s that extra 10 percent that takes things from good to great.

Something we all need to keep in mind when we’re thinking about system upgrades, because it can very much pay off in the long run.

6 Ways to Build Better Churches

Constructing or renovating a worship facility can and should be a joyful time. So, what are the right things to do which will help bring joy – or at least keep the peace – during a building project?

There are countless horror stories and lists of what not to do. These are important as no one wants to make avoidable mistakes. Yet, part of the puzzle is missing.

You can avoid the major mistakes and still end up with a building project that is frustrating, time consuming and just plain no fun!

So, what are the right things to do?

A building project can and should be a joyful time. The fact that you are embarking on a building project is a testament to ministry happening at your church.

What factors can help bring joy—- or at least keep the peace—- during a building project?

1.) GET THE RIGHT PEOPLE FROM YOUR CONGREGATION INVOLVED

It cannot be overstated how important it is to have the right team in place, as you head into a building project.

The team I am referring to are the people responsible for decisions on getting the building built, not the ones in fundraising or communication efforts. Those are completely separate tasks that should be handled outside of the building committee.

So what makes up a good team member and who should be on team?

Of course the typical things like leadership, wisdom, the ability to gather consensus are all important and should not be under rated.  But assuming those character qualities are present, what other things should you look for?

I suggest that you get diversity of experience on your team. For me an ideal team would consist of people with the following expertise

  • Finance
  • Construction
  • Programing
  • (running events, understanding what is needed functionally for events)

  • Facilities maintenance
  • Prayer warrior

This group along with the team leader (pastor or elder) should be empowered to make all decisions related to the project.  I am a fan of hand picking rather than holding an election. I want to stack the committee with the most talented people I can find.

This group will influence and decide on all things related to the building process.  This should include selecting the architect and general contractor as well as deciding the construction process (design/bid/build, design/build or some variant of these).

This group does not have to all “be of one mind.” In fact, differing ideas should be encouraged. However, the group does need to be able to make decisions and move forward trusting each other to come to the best decisions.

2.) START WITH THE RIGHT PROGRAM/MASTER PLAN

I find it fascinating that almost everyone knows the statement “if you aim at nothing you will hit it every time”, and yet churches still do not heed the advice as they push forward on a building project without doing any master planning.

I was on staff at a large growing church and I remember sitting in on planning sessions for a new building, wondering why the architect was asking questions pertaining to 10 years down the road.  Today when I go back to visit that church I drive on the ring road that surrounds the now sprawling campus and think back to those meetings.  I distinctly remember the architect being insistent that the above mentioned ring road be built before the building expansion. Honestly I was thinking at the time, what a waste, that road is not necessary we don’t have traffic issues.

What the architect saw was that with future building the church would need to have entrances from multiple locations and even multiple streets that surrounded the campus.  The architect’s insistence on a master plan determined building location as well as traffic flow that is still working 20 years later and with 5 times more traffic.

Don’t gloss over, or just pass by the idea of master planning. Yes, the plan most likely will change over time. But because there is a plan adaptation for growth, or change in ministry, it will be much easier to accommodate.

3.)PUT TOGETHER THE RIGHT CONSTRUCTION TEAM

Perhaps the construction committee’s projects biggest responsibility is assembling the right construction team.  That team of Architect and contractors needs to understand the vision of the church and be a true partner with the church on the project.

Putting this team together involves a lot of home work, wisdom and prayer.  I suggest that the Construction committee visit no less than 5 other projects that the architect has done as well as the construction company.  Hopefully they architect and Construction Company have already done projects together as this will cut down on the number of sites to visit.

When visiting the sites make sure you talk with people that were involved with the construction project.  Ask the typical s “what did you do right? “And “what did you do wrong?” Also ask how easy the architect and contractor are to work with? Was it fun?  Another great question is “knowing what you now know would you hire them again if you were starting your project today?

I will stress again the importance of doing your homework and not just talking with, but also visiting other projects. One last note, ask to meet and interview all the key people that will be working on the project including the project superintendent (this is the person you will see and interact with every day).

4.) THE RIGHT SCHEDULE

Timing is everything.

Make sure that you understand the length of each phase of the project. Look at how the length of time will impact pricing as well as your current ministry.

Assuming you are already meeting on the property, make sure that the construction team has a good plan in place of how they will accommodate the current ministry you have taking place.

Another factor in scheduling, particularly in northern areas, is weather.  It can be much more expensive if you are doing footings and foundation in the middle of winter.
Your ministry schedule should also be factored into the schedule.  Is it important that you move into the building before fall kick off? Before Christmas? Before Easter?  Make sure you work the plan backwards from that date to see if it is feasible.  Also, make sure it is realistic! If this is a new location away from where you currently meet, then you only have to worry about weather and ministry schedule

5.) THE RIGHT ENGAGEMENT

Keeping the team happy and communicating with the congregation.

Watching a building being built is an exciting thing.  Make sure you keep the congregation informed about the schedule and progress.  Once the building is enclosed schedule a walkthrough where your congregation
can go thru and see the progress.  You may want to schedule a walkthrough at a few key milestones along the way.  Also use video, photos and social media to show the progress.

Make sure you also keep engaged with the construction team. Do not become a road block because decisions are not being made in a timely fashion.  Also encourage the team.  Do a cook out at the construction site for all the workers, set up a prayer team to pray for the construction process and the safety of the workers.

6.) RIGHT FOCUS

During the process it can be easy to forget about the purpose and the spiritual side involved in the project.

Some simple things help to keep the right focus.

Remember the purpose and great responsibilities placed on your shoulders.  Pray consistently for the project and project team. Get to know the people working on the project, show them that you care about them.

Don’t forget to pray for the people that will be impacted for Christ over the lifetime of the building.

 

Design/Bid/Build, Design Assist or Design/Build?

Bringing clarity to the three most popular methods of constructing a worship facility.

Starting a building or renovation project can be overwhelming.

How much is it going to cost?

How can I find people I trust to work with on the project?

How can I get the congregation on board?

How will we raise the funds? Do we borrow?

There are no shortage of questions…

The company I work for helps a lot of churches by finding ways to assist in the building process.

One of the ways is to come in for a small fee and do a Phase I, a needs assessment. This will establish a base budget, and a few renderings of the project are created that can be shared with the congregation.

Going thru this process answers almost all of the questions about building, and a path can be laid out for the project.

There are many different methods of how to construct.

Let’s talk about the three most popular:

Design/Bid/Build The “low-bid” method.
A church will first hire an architect to completely design the facility and develop a full set of construction documents. Upon the completion of the drawings (a six-plus-month process), the church will then solicit bids from a selected group of contractors. The contractor is awarded the project solely on the basis of “low-bid.”

Churches traditionally choose this method because it promotes a low-bid. This method does, however, can carry significant risks and might elongates the process. Only after the drawings are completed are actual construction costs identified. Unfortunately, projects more often than not come in over budget. Additionally, change orders based on things changing or faulty design add a significant amount of cost to the project.

Construction Manager at Risk/Design Assist:
The owner or church will hire an independent architect and an independent construction manager/contractor.

The church holds both contracts and the architect and contractor work together to design and construct the project.  The risk is the blame game that can occur between the Architect and the Contractor.  This can put the church in the awkward position of trying to play referee and also managing the financial implications.

Design/Build:

This is one of the most popular delivery methods in church construction projects.

Under this method, the church hires a single construction firm to both design and build the facility. The contractor is the single source of responsibility for the owner. Some Design Build firms have their own architects on staff, but most contractors have to contract with an outside design firm. The contractor holds the responsibility and is able to work hand-in-glove with his entire team to guide the progress of the design elements around the church’s budget. Costs are determined earlier in the process.  Also, this eliminates the need for redesigns and the risk of cost overages or non-owner directed change orders.

The key in any of these methods is finding the right team. A team that you can trust. A team that you can work with. A team that you feel has the churches best interest in mind.  In a forthcoming article I will expand on the process of choosing a contractor/design team.

 

Rating Your Total Church Experience

What is Sunday morning really like to your church visitors? How does your facility fit your ministry? How to see your facility experience with fresh eyes.

 

I grew up in the church and have worked in some capacity for the local church most of my adult life.  Much of that time has been devoted to the technical production side.

However, this year I was asked to step into the role of looking at the entire Sunday morning experience.  Basically, what does someone experience from the time they drive onto our campus to the moment they pull out of the parking lot after service.  As our church hosts many community events, I’ve added examining the public’s experience anytime they enter our facility.

The church I’m at is a great church. It’s growing in numbers, with multiple services held every Sunday morning. We have a building project underway and another in the planning stages.

We must be doing something right, correct?

As I’ve expanded my perspective outside of worship, and look at the overall experience, I find that we are doing some things right. But, yes, there is room for improvement.

Once I began observing the entire experience, it became overwhelming.  I saw stains in the carpet.  Fake plants that look like they are from the 1970’s (they might be).  There are rooms that are painted dark and have no windows.  There is not enough signage—- how does a guest find a restroom? Do people know where to go for information on where to bring their children to nursery or Sunday school?  When someone simply walks in the door, are they greeted?

I found so many areas in need; I realized I had to create an order of magnitude and a priority list.  I also knew that I was probably only seeing 20 to 30 percent of what really needed to be done.  So, rather than hastily jumping in and starting (my normal mode of operation) I stepped back and decided to get a game plan and team together.

Game Plan for Facility Audit in 6 Steps

1) Facility Visual Audit
I had already started this process. In fact, as I mentioned, I was a bit overwhelmed and knew there was so much more I was not seeing.  To get a complete picture I enlisted the help of others.

The church staff was a great start.
I took staff on a tour of the facility, and asked them what they saw.

We went thru every room, bathrooms, opened closet doors and also walked thru the outside campus.  My list grew by 10x, but what also happened is people caught the vision.

Ideas began to flow; we could get a volunteer to patch the drywall were white boards were taken down and holes were left. If we got rid of tables in the lobby and added couches with seating areas it would feel more like home.  Wow, does this bathroom in the back always look this rough? We need to make sure it gets cleaned.

It was a really positive time. The buy in and ideas from the staff brought energy to the process.

I also recruited a group of regular attenders and went thru the same process.  Again with similar results.

As a final step in this process I invited a friend who was not familiar with our church and did the same thing.  He saw many things the first groups had missed.  Some were very obvious.  They had become so used to seeing things that they had become blind to some obvious things.  I also asked this friend to come on a Sunday morning.

2) Facility Functional Audit.
This turned out to be more difficult and tricky than I thought. My first go around was to just walk around on a Sunday and observe.  Some things became obvious, like when someone came up and said, “Sorry, I’m new here, where in the world are the bathrooms?”  After showing them the bathroom I looked around.

Yup, there was no signage and the location was not obvious. Other things, like it being 5 degrees hotter in the balcony than the main floor were going to take some work to figure out and correct.

I once again involved the staff but rather than take them around in a group, I met with them one on one and asked the simple question, “What about the building is hindering your ministry?”

This opened up some great dialogue and generated answers that I was surprised by and would have never thought of.

Also some very important things came up—- like how we were securing the children’s area, but not being very effective at it.  To fix this problem involved moving one wall.  A relatively simple fix that really increased the security of the children’s area.

3) Visit other churches.
This was my favorite idea.  Previously I had been involved in an event for tech guys called church tech tours.  You showed up at a church, toured its tech and production equipment, ate a quick meal together and then jumped on a bus and visited two more facilities, then returned back to the original location.  At church tech tours I personally got tons of ideas and loved seeing what other churches were doing.

Turns out that church staff loved the idea, but coordinating schedules and the fact everyone was already overloaded made it difficult to do.  So I chose the approach of just contacting other churches and setting up times we could visit.  I sent invites out to the staff, and who ever could make it came along.

I also was very upfront and limited the total time including travel to 1-½ hours.  Yes it made the tour of the other churches facility rushed, but in reality 90 percent of the time within the first 10 minutes people could see and get a feel for what that church was doing right and wrong.

As a side note I did circle back with the churches that were nice enough to let us come thru and shared with them the good and the bad.  I think they all appreciated that.

My current goal, is to take one Sunday every other month and visit another church on a Sunday as be a “secret shopper” for them, if they would like.  Or just visit and get ideas.

4) Look around at common gather areas.
Because of my tech background I can’t watch an awards show or concert without announcing what brand and model mic the lead vocal is using, what the main speakers are, etc.  Well, now I can’t walk into any building without noticing how it looks and feels.  I also watch how people move around in the space, what are the traffic patterns?  Where are the restrooms?

I was surprised by how this little thing of just looking around educated me.  From the restaurant where you had to walk uncomfortably thru the dining area to get to the counter to order, to the convention center that only had signs that said things like Aisle 1, or Smith Memorial Room with an arrow that could either have me stay straight or maybe take the fork to the left.

Simple, yet profound for me as I was able to apply some good stuff I saw. And the experience enabled me to see things and get ideas I never would have gotten without looking around.

5) Enlist the help of other professionals.
By now my list had gotten huge and I needed to prioritize.  So, I also took the step of consulting professionals.  Some were members of the church, some were not. Some we paid and some we did not have to.  By bringing my list to the professional in I was able to develop a game plan as well as a start on the financial implications of what we needed to change.

The professionals in a lot of ways confirmed what I was thinking, but also they saw some cause and effect that I would have missed.  Things like if you paint the walls, you have to do the carpet at the same time. I also found out I could improve our lighting quality and brightness in the sanctuary and have it pay for itself in 1 year thru rebates and energy savings.

It took time to seek out the professionals and meet with them, but it was well worth it!

6) Hospitality wins people over.
I noticed this on a Sunday while I was observing and really just looking for what was wrong and need to be fixed.  What I saw was a guest who came thru the door and was greeted by a smiling face, then escorted to the children’s area, given a small tour, then delivered back to the sanctuary. Then this is when it happened.  In my mind this cemented what really needs to happen.

The greeter, who met them and gave them the tour asked the couple if they had lunch plans. The greeter said that he was having some friends coming over after church, and that he would love to have the new family join them.

Touch down.  At this point the ugly yellow color of our sanctuary walls that I hate… didn’t matter one bit.  Especially on this Sunday.

What Techs Really Want from A Worship Leader

Tech and talent combined can lead to an explosive situation. Learning what each side needs to bring to a production can help the whole team make beautiful music.

 

I recently published an article with the title “What does a Worship Leader REALLY want in a sound person?”

In the article I pointed out that Attentiveness and Attitude were the traits in techs that worship leaders desired the most.

I received statements and requests related to what a sound tech wants out of a worship leader.

There were jokes about things like more talent on the stage and less demands for more of the worship leader in the monitor, but what I gathered out the comments and my own experience led me to the following qualities that us sound people desire in a worship leader.

Before we dive in let me state that just as a worship leader expects the sound person to know the gear. The sound person expects that the worship leader has talent and knows how to bring a team of quality musicians together.

So with the expectations out of the way, what is it that a sound person REALLY wants from a worship leader?

First and foremost, every sound person I know desires RESPECT from the worship leader. 

This should be a given and respect should be a two way street.  In a healthy relationship both the worship leader and the sound person will respect each other.

Nothing is worse for a sound person than being humiliated in front of the band or worse yet in front of the congregation.

A friend recently told me about and event he was a guest at many years ago.

The event was a private concert with Bon Jovi (okay he is not a worship leader but stick with me). There were less than 1000 people in attendance at the club and my friend was lucky enough to be invited in by the front of house engineer. He actually was able to sit at front of house and enjoy the show.

During the first song he noticed that there seemed to be a few missing lighting cues.  As he looked over to the lighting desk he saw the lighting director (LD) flirting with a girl. Obviously this was distracting the LD as he kept missing cues.

After about four songs Bon Jovi made a statement between songs to the thoroughly jazzed and engaged crowd.  He said something to the effect that their normal lighting guy must have had the night off and he apologized to the crowd, then saying that this current lighting guy, who he thought was a fill-in, would be fired.

My friend inquired to the whereabouts of the regular LD.

The front of house guy responded, “Oh, that is the regular LD, or at least it was.” Now the LD was obviously shirking his duties, but I am sure the public rebuking was biting and hurtful.

A recent example of this was when Presidential candidate, Donald Trump, cursed out and threatened not to pay for the sound system during a rally (WARNING:  Video contains offensive language). Now in both of these cases, the operators had failed but the failure could have been dealt with in a less public, and most likely more productive fashion.

I personally worked an event where the worship leader stepped side-stage, between sets, and expressed his displeasure of what was going on sound wise. He asked that the producer of the event fix it.  The producer, who happened to be an audio guy, handed over his production responsibilities to the assistant producer and went out to front of house.

At front of house he was able to coach and help a fairly green sound person who had gotten in over his head.  The producer finished out the show coaching and co-mixing with the tech.  It ended well and most importantly is was handled very respectfully on all counts.

Now if the front of house guy couldn’t pull it together, I am sure the producer would have had him step aside and would have taken over. I am certain it would have been done professionally and with dignity.

Respect also means not talking bad or complaining about someone behind their back as well. I too often end up in situations where the worship leader or the sound guy will say disparaging things about the other people on the tech or worship team.

A second thing that sound people want out a worship leader is ORGANIZATION.

In general most sound guys are a bit nerdy and love structure and organization.  Nothing drives a nerd personality more nuts than chaos. Rehearsals should be orderly, musicians should show up prepared, there should be a worship order and sequence that is followed and most importantly everyone should show up and be ready at the slated time and the rehearsal should also conclude at a scheduled time.

Really this relates back to respect. Respecting everyone’s time and effort that is being put into making worship happen weekly.

The third thing that a sound person wants from a worship leader is INCLUSION. 

The sound person is part of the worship team. Make him or her feel that way.  Include them in the group, involve them in prayer times. A worship leader should make the effort during rehearsal to go out to the booth area and listen to the mix. After listening appropriate praise and critique should be given.

I heard the story about a worship leader that decided to honor his tech crew and privately asked the musicians to show up 2 hours before rehearsal. The musicians put all of the instrumentation, monitors and mics in place (as best they could).  When the tech team showed up an hour ahead of time to set up they were greeted with a stage that was 80 percent set up and ready to go. They were also surprised with hot pizza and some cake to top it off.

I am sure they felt blessed and included by knowing that musicians recognized they extra work that the techs did each week to set up.

If you are around me for any amount of time you will often hear me talk about TnT (Tech and Talent) and how explosive it can be.

When a worship leader respects the techs, is organized (i.e. shows up on time) and includes them as part of the team some beautiful fireworks take place!

What does a Worship Leader REALLY want? in a Sound Person?

According to worship leaders, what are the most important aspects of being a church sound operator?

I’ve been doing an informal survey on this topic, asking worship leaders for their views.

The answers have been surprising, at least to me. For example, to this point not one of them has mentioned that a sound operator should have musical talent. Nor have they brought up the value of having a critical ear when it comes to music.

Maybe it’s my own biases, but I thought these factors would at least rate a mention.

Here’s another one that hasn’t come up: knowing how to properly operate the equipment and system.

Perhaps the worship leaders I’ve surveyed are assuming that a sound person should already have these skills, and therefore haven’t mentioned them. Continue reading “What does a Worship Leader REALLY want? in a Sound Person?”

Sometimes You Need To Be Able To Dance As Good As (Or Better) Than You Mix

What can we do to sort it out, meet needs, and help them put on the best performance possible?

The venue where I serve as technical director has recently had a number of touring acts come through.

With each tour, there are always special technical requirements that the artists need, particularly in these tight economic times where few of them are able to travel with everything they need.

The last three events, the venue was responsible for providing the entire house system, and for two of them, I served as the front of house engineer.

When a tour group comes to a venue they never know what they’re going to get. Yes, the rider said six separate wireless in-ear monitor systems, but the venue only has two and is unwilling to rent any more. Yes, the rider said the PA needs to hit peaks of 110 dBA, but the installed system can only hit 95 dBA. I know, I know… Continue reading “Sometimes You Need To Be Able To Dance As Good As (Or Better) Than You Mix”

Taking Care Of Business

Avoiding unnecessary bumps in the road through careful planning, maintenance and teamwork…

Talking with sound technicians and worship leaders, I often hear the complaint that from week to week, the quality of Sunday morning varies. I’ve determined that some of this is from training, such as when there’s a problem and the tech doesn’t know how to fix it. Some of it’s skill; certain folks simply have a better ear and command of the equipment than others.

On the same hand, the skill level of the musicians may also vary. I’ve found that with inexperienced musicians, the level at which they’re playing can fluctuate greatly. I attribute this primarily to a lack of confidence. When they know the song they “bang” it out, but when they’re unsure, they hold back.

Today I’d like to focus on another contributor to the problem of inconsistency: equipment status and organization.

Example Time
It’s 5 minutes before the start of the service and you’re sweating bullets as you have to set up 4 additional players that the worship leader never told you in advance were “joining in with the band.” You’re thinking, “Great, no time for sound check, much less a simple line check!”

You dutifully plug in the mics and direct boxes, and position them as best you can. You then high-tail it to the sound booth for the start of the service. Thankfully you make it with enough time to guess at the input gain and monitor levels, say a quick prayer, and unmute those channels for the opening song.

Then it happens: that infamous bzzzzzzzzzzzzz that makes everyone’s hair stand on end! You throw on your headphones and determine it’s the direct box that the bass player is plugged into. This is when you’re forced to make a split decision as to what to do.

You decide rather than race to the stage to see if the line chord from the bass is bad, if the ground lift on the direct box needs to be switched, or if your mic chord is bad, you’ll just mute the bass player’s channel and work on the mix. Plus you’re thinking that at least his bass rig is working and that output will spill into the house.

So, how many times has this, or something like it, happened you? Was it preventable? Of course it was! As I always say, it’s the simple stuff that kills us. So how could all this have been prevented? Continue reading “Taking Care Of Business”